Global Enterprise Programs Lead BI & Onboarding

F-Prime Capital; Town of Texas (WI); Hybrid; USD 81,000 - 100,000; Full time

Benefits offered by this job

Flexible time off

401k matching

Health insurance

Vision and Dental Insurance

Employee Assistance Program

Employer paid Short Term Disability +

Life Insurance

Parental leave

Wellbeing support

Referral bonus

Job summary

Lighthouse is seeking an Enterprise Program Manager to drive success for our largest global hotel clients. You will coordinate a portfolio of enterprise projects, spanning BI dashboards, onboarding, and complex integrations, while aligning regional goals and strengthening executive relationships.

In this role you will collaborate with Product and Engineering teams, manage delivery timelines, and advocate for customers across time zones to ensure high satisfaction and growth for Lighthouse’s

Qualifications

• Proven experience in a program or project management role, managing enterprise or global accounts.
• Experience with hospitality industry and hotel management structures is a plus.
• Ability to manage multiple complex projects concurrently from planning to execution.
• Strong business acumen and interpersonal skills, comfortable engaging with C-level executives.
• Tech-savvy with ability to understand data solutions and communicate with both technical and non-technical audiences.
• Autonomous, proactive work ethic, and collaboration across time zones.

Responsibilities

• Lead end-to-end implementation of our solutions, including Business Intelligence dashboards, for our largest global clients.
• Organize and manage all projects within enterprise accounts to ensure on-time delivery and achievement of business objectives.
• Establish program governance and guide stakeholder expectations from properties to C-level executives.
• Create and maintain project documentation outlining timelines, activities, and risks using task management tools.
• Bridge between clients and internal Product and Engineering teams to capture custom requirements and manage delivery timelines.
• Drive customer satisfaction, retention, and growth with robust project plans and regular status calls.
• Serve as the voice of customers to provide actionable feedback to improve products and processes.

Skills

Enterprise program management

Client management

Stakeholder communication

Cross-functional collaboration

Business Intelligence

Tools

Task management tools

Job description

Lighthouse is seeking an Enterprise Program Manager to drive success for our largest global hotel clients. You will coordinate a portfolio of enterprise projects, spanning BI dashboards, onboarding, and complex integrations, while aligning regional goals and strengthening executive relationships.

In this role you will collaborate with Product and Engineering teams, manage delivery timelines, and advocate for customers across time zones to ensure high satisfaction and growth for Lighthouse’s