Global Enterprise Program Coordinator

MillerKnoll, Inc.; Holland (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

MillerKnoll is seeking an Enterprise Program Coordinator to support its global and regional accounts, helping sellers spend more time with customers by handling day-to-day coordination behind major projects. This role requires strong planning, organization, and a client-focused attitude to deliver consistent premium service.

You will gather information across internal teams, prepare bids and MSAs, maintain product knowledge, and drive process improvements while traveling up to 10% to meet with

Qualifications

• Bachelor's degree or equivalent work experience.
• 2–4 years of experience in program or project coordination, sales support, account support, or a related role.
• Strong planning, organizational, time management, and problem-solving skills.
• Excellent verbal, written, and interpersonal skills, including listening, empathy, negotiation, conflict resolution, facilitation, and professional presentation.
• Self-motivated and results-oriented with a strong service mindset.
• Ability to travel up to 10%, including occasional customer visits, team meetings, and industry events.
• Proficiency with office platforms and collaboration tools.

Responsibilities

• Provide flexible day-to-day support to global enterprise (GEM) Sellers and Global Program Services (GPS) Program Managers to streamline workflows for GEM opportunities, projects, and clients.
• Gather information across internal teams, brands, and other sources to support client engagement, bids, and business development activities, ensuring MillerKnoll resources are deployed effectively.
• Coordinate and communicate clearly with global and regional team members, dealers, customers, and internal departments to keep accounts and projects running smoothly and to create a seamless, premium experience between the customer, MillerKnoll, and the dealer, regardless of location.
• Maintain client furniture boards (Scout boards) and playbooks, keeping client information accurate and up to date.
• Prepare content for bids, pricing worksheets, MSAs, and framework agreements as required, and provide checks and balances on project pricing quotes to ensure they honor all relevant contracts.
• Maintain product knowledge of MillerKnoll’s brand portfolio to position our value proposition and ability to deliver full-floorplate solutions.
• Drive continuous improvement by identifying opportunities to optimize processes, increase efficiency, and enhance customer experience.
• Perform additional responsibilities as requested to achieve business objectives.

Skills

Planning

Organization

Time management

Problem solving

Verbal communication

Written communication

Interpersonal skills

Relationship building

Travel ability

Office software proficiency

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

MillerKnoll is seeking an Enterprise Program Coordinator to support its global and regional accounts, helping sellers spend more time with customers by handling day-to-day coordination behind major projects. This role requires strong planning, organization, and a client-focused attitude to deliver consistent premium service.

You will gather information across internal teams, prepare bids and MSAs, maintain product knowledge, and drive process improvements while traveling up to 10% to meet with