Global Enterprise Client Success Leader

therapybrands; United States; On-site; USD 180,000 - 260,000; Full time

Job summary

Ensora Health seeks a Sr. Director of Client Success to lead enterprise SaaS implementation, client education, and client success management.

This role operates with autonomy, guiding service strategy and global scalability while driving client retention and satisfaction across the lifecycle. You will partner with Product and Sales to optimize customer outcomes, govern KPIs, and oversee budgets and resources for global teams.

Qualifications

• Bachelor's degree or equivalent; Master's preferred.
• 12+ years in SaaS implementation, customer support, or customer success.
• 6+ years leading enterprise-level initiatives and cross-functional teams.
• Proven track record scaling global CS or service operations.
• Strong financial acumen with experience managing multi-functional budgets.
• Experience influencing enterprise strategy with executive stakeholders.

Responsibilities

• Define and evolve enterprise-wide client management strategy and operating models.
• Align global implementation, support, and education with growth objectives.
• Establish governance frameworks, KPIs, and performance benchmarks.
• Lead executive-level client engagement and escalation management.
• Oversee budgeting, forecasting, and resource planning across client-facing functions.
• Drive onboarding, service delivery, and renewal strategies to improve retention.
• Partner with Product and Sales to optimize customer lifecycle outcomes.
• Represent client success priorities in executive forums.
• Enable scalable performance across global teams through strong leadership.

Skills

Strategic Vision

Stakeholder Influence

People Leadership

Global Operations Management

Enterprise Customer Success

Innovation Leadership

Executive Collaboration

Education

Bachelor's degree or equivalent experience

Master's degree preferred

Job description

Ensora Health seeks a Sr. Director of Client Success to lead enterprise SaaS implementation, client education, and client success management.

This role operates with autonomy, guiding service strategy and global scalability while driving client retention and satisfaction across the lifecycle. You will partner with Product and Sales to optimize customer outcomes, govern KPIs, and oversee budgets and resources for global teams.