Global Engineering Services Leader

Eaton Corporation; City of Syracuse (NY); On-site; USD 146,000 - 215,000; Full time

Benefits offered by this job

Relocation assistance

Variable incentive program

Job summary

Eaton Corporation's GEIS division in Syracuse, NY seeks an Engineering Services Manager to lead the engineering technical services group and drive revenue growth domestically and internationally.

The role reports to the VP of Engineering and oversees the Engineered to Order (ETO) and related design and solutions teams, guiding strategy, talent development, and customer-focused project execution with ~25% travel and relocation assistance available.

Qualifications

• Bachelor’s Degree in an Engineering discipline from an accredited institution.
• 8+ years of engineering, operations and/or project management experience in a manufacturing environment.
• 4+ years of people leadership experience, including leading global teams.
• 2+ years of commercial/customer experience interfacing with internal/external customers.
• This role includes relocation assistance and does not sponsor immigration may be noted.

Responsibilities

• Collaborate with the VP of Engineering to develop and implement a technical service strategy.
• Utilize project management skills to prioritize escalations, improve response times, and drive revenue growth and profitability.
• Establish and execute annual stretch targets, including revenue, margin, and service-level commitments.
• Develop and monitor team metrics, identify gaps, and implement corrective actions.
• Drive process improvements for Engineering Technical Services and Seismic ETO/MTO teams.
• Manage the customer-facing and customer service tool pipeline.
• Maintain a highly motivated workforce with high levels of employee engagement.
• Engage with the global ETO and Engineering Services organization to identify efficiencies and harmonize ways of working.
• Attract, select, develop, train, coach, appraise, and motivate the technical support organization; build succession.
• Develop and execute scalable technical talent development and onboarding programs for rapid global expansion.

Skills

Project management

People leadership

Commercial/customer experience

Global collaboration

ETO experience

Education

Bachelor’s Degree in Engineering

Master’s Degree (preferred)

Job description

Eaton Corporation's GEIS division in Syracuse, NY seeks an Engineering Services Manager to lead the engineering technical services group and drive revenue growth domestically and internationally.

The role reports to the VP of Engineering and oversees the Engineered to Order (ETO) and related design and solutions teams, guiding strategy, talent development, and customer-focused project execution with ~25% travel and relocation assistance available.