Global Embassy Liaison & Visa Operations Specialist

Akima, LLC; Portsmouth (NH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Tuition reimbursement

Daytime hours, no weekends

401(k) health dental vision and other

Employee Assistance Plan

Paid training

Paid time off

Job summary

LDRM, a joint venture of Lockwood Hills Federal (an Akima company) and DTSV, seeks an Embassy (Post) Liaison to facilitate communication between agencies and overseas posts. The role may involve travel to work directly with posts abroad and handling inquiries globally.

Responsibilities include guiding visa processing efforts, tracking appointments, and maintaining current knowledge of processing systems. A SECRET clearance, strong English, and professional demeanor are required.

Qualifications

• Must be able to obtain and maintain a SECRET-level federal security clearance.
• High school diploma.
• Strong written and verbal command of the English language.
• Excellent interpersonal and communication skills.
• Must be a self-starter who is a proven problem solver.
• Must demonstrate a professional work ethic.
• Ability to work independently and collaboratively.
• Analytical skills and attention to detail to analyze and disseminate information to a wide audience.
• Positive attitude focused on customer satisfaction.
• Must pass a computer-based, role-specific skills assessment with a minimum score of 85%.

Responsibilities

• Establish and maintain effective communications and liaison activities with Foreign Service Officers to resolve immigrant visa processing questions.
• Provide guidance to Visa Support Service employees on documentary and process requirements when preparing casework for transmission to consulates.
• Track visa appointment scheduling to ensure consulates receive the required volume of casework.
• Assist Unit Managers and the Assistant Operations Manager to ensure timely resolution of issues and identify training needs for staff.
• Actively engage visa processors to ensure understanding of foreign post requirements.
• Maintain up-to-date knowledge of systems used in processing visa applicants to assist consulates.
• May perform other duties as assigned to advance the unit’s mission.

Skills

Communication skills

Problem solving

Independent work

Analytical thinking

Education

High school diploma

Associates degree

BA/BS degree

Job description

LDRM, a joint venture of Lockwood Hills Federal (an Akima company) and DTSV, seeks an Embassy (Post) Liaison to facilitate communication between agencies and overseas posts. The role may involve travel to work directly with posts abroad and handling inquiries globally.

Responsibilities include guiding visa processing efforts, tracking appointments, and maintaining current knowledge of processing systems. A SECRET clearance, strong English, and professional demeanor are required.