Embassy Liaison - DAYS

DTS; Portsmouth (NH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Tuition reimbursement

Daytime hours, no weekends

401(k), health, dental, and vision

Job summary

LDRM, a joint venture supporting U.S. government projects, seeks an Embassy (Post) Liaison to facilitate communication between agencies and our overseas posts. You will manage inquiries from around the globe and may travel to posts as needed.

You will support visa processing, train staff on requirements, and ensure timely resolution of issues. A SECRET clearance, strong English skills, and a professional work ethic are essential.

Qualifications

• Must be able to obtain and maintain a SECRET-level federal security clearance.
• Strong written and verbal command of the English language.
• Excellent interpersonal and communication skills.
• Must be a self-starter and a proven problem solver.
• Professional work ethic and ability to work independently and with others.
• Analytical mindset with attention to detail and the ability to disseminate information to a wide audience.
• Positive attitude focused on customer satisfaction.
• Must pass a computer-based role-specific skills assessment with a minimum score of 85%.

Responsibilities

• Establish and maintain effective communications with Foreign Service Officers to resolve immigrant visa processing questions.
• Guide Visa Support Service staff on documentary and process requirements for casework to consulates.
• Track visa appointment scheduling to ensure consulates receive sufficient casework.
• Assist Unit Managers to resolve issues and identify training needs for staff.
• Engage visa processors to ensure understanding of foreign post requirements.
• Maintain up-to-date knowledge of visa processing systems to respond to inquiries.

Skills

Security clearance

English proficiency

Communication

Problem solving

Independence

Customer service

Attention to detail

Team collaboration

Professional work ethic

Analytical skills

Education

High school diploma

Associates degree or BA/BS

Job description

Description

Work Where it Matters

LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office.

As an LDRM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Here’s why we want you to consider LDRM:

• Tuition reimbursement program.
• Daytime hours, and no weekends
• 401(k), health, dental and vision plans, and other insurances you can use
• An Employee Assistance Plan that’s ready when you need it
• Paid training and paid time off

Job Summary:

As our Embassy (Post) Liaison, you are responsible for facilitating communication and cooperation between people and organizations like the National Visa Center, the U.S. Customs and Immigration Service, and the U.S. Department of State. You will play an integral part in aiding our overseas posts, and managing inquiries from all over the globe.?You may even have opportunities to travel overseas to work directly with our posts. Once you’re a part of this seven-person unit, our benefits package helps take care of you and your family in many ways, including an excellent Employee Assistance Program. Career development is as important to us as it is to you, which is why we love to promote from within.

In this role you will:

• Establish and maintain effective communications and liaison activities with Foreign Service Officers to resolve immigrant visa processing questions before they become issues
• Provide guidance to Visa Support Service employees on documentary and process requirements when preparing casework for transmission to consulates
• Track visa appointment scheduling to ensure that foreign consulates receive the volume of casework necessary to fill their interview slots
• Assist Unit Managers and the Assistant Operations Manager to ensure timely resolution of issues and identify training needs for staff supporting document review processing
• Actively engage visa processors to ensure that they understand the requirements of individual foreign posts
• Maintain up-to-date knowledge of systems used in processing visa applicants to assist consulates in responding to a broad array of processing questions

You may be required to perform other duties as assigned to advance the unit’s mission

Requirements

Your Minimum Qualifications to be a Post Liaison:

• Must be able to obtain and maintain a SECRET-level federal security clearance
• High school diploma
• Strong written and verbal command of the English language
• Excellent interpersonal and communication skills
• Must be a self-starter who is a proven problem solver
• Must demonstrate a professional work ethic
• Ability to work independently and collaboratively
• Analytical skills and attention to detail to successfully analyze and evaluate issues, and disseminate information to a wide audience
• Positive attitude focused on customer satisfaction
• Must pass a computer-based, role-specific skills assessment with a minimum score of 85%

Preferred Qualifications:

• Associates degree, or BA/BS degree
• Knowledge of the National Visa Center programs and processes
• One (1) year experience in immigrant visa document review processes

You must be a U.S. citizen to be considered. Additionally, you must successfully complete a credit and criminal background check and be able to obtain a Secret-level federal security clearance.

Physical Demands:

While performing the duties of this job, you may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.

Work Environment:

You will primarily work in an office environment but may be required to work in other work environments as well.

At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. As an Alaskan Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles.