Global Document Services Lead - Workflow

Latham & Watkins; Costa Mesa (CA); Hybrid; USD 115,000 - 135,000; Full time

Benefits offered by this job

Healthcare

401k

Paid holidays

PTO

Well-being programs

Professional development

Employee discounts

Affinity groups

Job summary

Latham & Watkins is seeking a Global Document Services Lead - Workflow to coordinate departmental workflow, intake requests, and ensure on-time, high-quality document services for attorneys and professionals. The role supports a hybrid/in-office setup across LA, OC, SD, SV or Austin.

Responsibilities include leading complex/multishift requests, managing the ServiceNow queue, and safeguarding confidential information while meeting deadlines.

Qualifications

• High school diploma or equivalent is required.
• Bachelor’s degree or equivalent is preferred.
• Minimum of three (3) years of relevant experience in a law firm or other professional services firm, preferably.
• Minimum of five (5) years of cumulative experience.
• Microsoft certifications in Word Expert, Excel, and PowerPoint, preferably.

Responsibilities

• Coordinating with other teams to streamline procedures and communications.
• Schedule weekend and holiday coverage.
• Acting as point of escalation to leadership.
• Protecting and maintaining confidential, privileged, and sensitive information.

Skills

Writing clear instructions

Estimating job durations

Attention to detail

Communication

Education

High school diploma or equivalent

Bachelor’s degree or equivalent, preferably

Tools

MS Office Suite

Adobe Acrobat Professional

iManage

ABBYY FineReader

MS Visio

Best Authority

Contract Companion

Litéra Compare

DocXtools

Snagit

Adobe Photoshop

MS Publisher

Remote Assistant

Job description

About Latham & Watkins

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

About The Role

The Global Document Services Lead - Workflow is an integral part of Latham’s Global Document Services team (GLODOCS). This role will be responsible for the department’s readiness and ability to provide high-quality and on-time delivery of document services to attorneys, paralegals and legal professionals with optimal customer service, while coordinating department workflow, intaking document work requests, clarifying instructions, negotiating deadlines, communicating job statuses, maintaining the ServiceNow job queue, assigning work to team members, assuming project lead role on complex/multishift requests, and assuring that deadlines are met. This role will be located in either ourGlobal Services Office in Downtown Los Angeles, Orange County, San Diego, Silicon Valley or Austin office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

The schedule for this role is Thursday – Sunday 2:30 pm – 1:00 am Pacific Time.

Responsibilities & Qualifications

Other key responsibilities include:

• Supporting core document services as well as specialized services, such as Proofreading, Translation, and Closing Sets
• Coordinating with other teams and partnerships where overlap exists to develop efficient procedures and communications to streamline processes and satisfy various department needs
• Scheduling weekend and holiday coverage
• Acting as point of escalation to leadership
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

We’d love to hear from you if you:

• Exhibit advanced knowledge of applications typically used in a legal word processing environment: MS Office Suite, Adobe Acrobat Professional, iManage, ABBYY FineReader, MS Visio, and other software
• Possess knowledge of specialized tools such as Best Authority, Contract Companion, Litéra Compare, DocXtools, Snagit, Adobe Photoshop, MS Publisher, Remote Assistant, and various real estate forms packages
• Demonstrate a thorough understanding of the intricacies of documents and work requests, including troubleshooting for solutions
• Demonstrate the ability to write clear and complete job instructions and accurately estimate job durations

And have:

• A high school diploma or equivalent
• A bachelor’s degree or equivalent, preferably
• A minimum of three (3) years of relevant experience in a law firm or other professional services firm, preferably
• A minimum of five (5) years of cumulative experience
• Microsoft certifications in Word Expert, Excel, and PowerPoint, preferably

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO) .

Pay Range

USD $115,000.00 - USD $135,000.00 /Yr.