Global Director, Workforce Management & Transformation

Expedia, Inc.; Seattle (WA); On-site; USD 190,000 - 266,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking a Director of Workforce Management to lead a large, globally distributed operations network and shape capabilities, operating rhythms, and workforce solutions for multi-region operations. You will partner with Operations, Finance, Technology, and other senior stakeholders to drive productivity, agility, and resilience across geographies and channels.

You will lead transformation from strategy through execution, including operating model design, technical migrations,

Qualifications

• 10+ years of experience leading people leaders and distributed teams.
• Deep experience in workforce management and contact center operations across multiple regions.

Responsibilities

• Lead a large, global workforce management organization with clear expectations and performance standards across regions.
• Oversee capacity planning, real-time management, and technology supporting workforce optimization.
• Lead transformation from strategy to execution including operating model design and technology enablement.
• Build measurable approaches to improve resource utilization, productivity, and service levels.

Skills

Leadership

Stakeholder management

Data analysis

Operations planning

Communication

Education

Bachelor's degree in business/operations/analytics

Tools

Salesforce

Jira

Excel

Job description

Expedia Group is seeking a Director of Workforce Management to lead a large, globally distributed operations network and shape capabilities, operating rhythms, and workforce solutions for multi-region operations. You will partner with Operations, Finance, Technology, and other senior stakeholders to drive productivity, agility, and resilience across geographies and channels.

You will lead transformation from strategy through execution, including operating model design, technical migrations,