Global Director, Technical Product Support – Lithography & Packaging

Onto Innovation

Wilmington (MA)

On-site

USD 155,200 - 232,800

Full time

14 days+

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Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer match

Employee Stock Purchase Program

PTO

Wellness initiatives

Job summary

Onto Innovation is looking for a Senior Manager, Technical Product Support, to lead global support for advanced packaging capital equipment. This role involves defining the technical support strategy and ensuring high levels of tool availability and customer satisfaction.

The ideal candidate will have a strong technical background in semiconductor technologies and at least 15 years of experience, along with leadership skills to manage cross-functional teams.

The position offers a competitive salary range from $155,200 to $232,800, with additional bonuses and incentives.

Qualifications

15+ years of experience in semiconductor capital equipment.
Strong technical foundation in lithography and advanced packaging technologies.
Willingness to travel internationally (25-30%).

Responsibilities

Define and execute technical product support strategy.
Lead global Technical Product Support organizations.
Ensure rapid learning-cycle feedback to product development.

Skills

Technical support expertise

Leadership skills

Communication skills

Problem-solving

Customer engagement

Education

Bachelor's degree in engineering, Physics, or related field

Advanced degree preferred

Tools

CAPEX tools

Semiconductor manufacturing systems

Job description

The ideal candidate will have a strong technical background in semiconductor technologies and at least 15 years of experience, along with leadership skills to manage cross-functional teams.

The position offers a competitive salary range from $155,200 to $232,800, with additional bonuses and incentives.

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