Global Director of Sales Engineering

Mattermost, Inc.; United States; Remote; USD 195,000 - 235,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Unlimited PTO

Work from home stipend

Learning & development budget

Paid parental leave

401(k) plan

Job summary

Mattermost, Inc. seeks a Director of Sales Engineering to build and lead a global technical presales team critical to securing defense, intelligence, and critical infrastructure customers.

You will define demo standards, reference architectures, discovery guides, and PoC playbooks, while coaching SEs to win in security‑sensitive environments. This leadership role requires strategic collaboration with regional sales and product teams and a remote‑first mindset.

Qualifications

• Experience leading a team of technical presales or solutions engineers, including hiring, coaching, and performance management.
• Hands-on fluency with enterprise deployment of self-hosted or on-premises software, including security, identity, and integration requirements.
• Experience running technical evaluations and proofs of concept for enterprise or public-sector buyers.
• Executive-level communication, with credibility in front of CISOs, architects, and senior sales leaders.
• Comfort working remotely with a globally distributed team.

Responsibilities

• Lead and develop the global team of technical presales engineers, setting expectations, running coaching, and making the hiring, promotion, and performance calls.
• Define and own how we demonstrate Mattermost: standard demos, reference architectures, discovery guides, and proof-of-concept playbooks for defense, intelligence, and critical infrastructure buyers.
• Pair with regional sales leaders to assign SE coverage, join strategic pursuits, and shape technical strategy on the deals that matter most.
• Keep SEs current on the product by working with Product and Engineering on release readiness, technical certification, and hands-on learning.
• Bring the voice of the customer and the field back to Product, Engineering, and Security: what blocks deals, what wins them, and what competitors are doing technically.
• Measure the team on technical win rate, proof-of-concept outcomes, certification, and SE productivity, and report on it regularly to the CRO.

Skills

Presales leadership

Team leadership

Sales engineering

Executive comms

Security domain

Remote team mgmt

CISO engagement

On-prem deployments

Tools

Salesforce

Gong

Job description

Mattermost, Inc. seeks a Director of Sales Engineering to build and lead a global technical presales team critical to securing defense, intelligence, and critical infrastructure customers.

You will define demo standards, reference architectures, discovery guides, and PoC playbooks, while coaching SEs to win in security‑sensitive environments. This leadership role requires strategic collaboration with regional sales and product teams and a remote‑first mindset.