Global Director of Customer Support & Experience

LeadsOnline; Plano (TX); Vor Ort; USD 180.000 - 250.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

401k matching

HSA contributions

FSA

Short-Term Disability

Parental Leave

Zusammenfassung

LeadsOnline in Plano, TX is seeking a Director of Customer Support to shape our global strategy and elevate customer experience. You will lead a multinational team, partner with Sales, Marketing and Product, and own budget planning and KPI metrics to maximize retention and revenue.

The role demands a track record in SaaS environments, strong change management skills, and a strategic, customer-centric mindset. This is a senior leadership position grounded in our core values and mission.

Qualifikationen

• Senior leadership experience in customer support or service, ideally for SaaS, HaaS, or e-commerce.
• Proven success managing large, matrixed teams across geographies.
• Transformation/change management experience is a plus.

Aufgaben

• Develop and execute the global Customer Support strategy.
• Partner with Sales and Marketing to define offerings that drive growth and value.
• Define KPIs and track service effectiveness and customer outcomes.
• Lead teams across regions including deployment, training, QA, and security.
• Manage budgets and resource planning; align with strategic objectives.

Kenntnisse

Leadership

Global teams

SaaS customer success

Data-driven

Budgeting

Ausbildung

Bachelor's degree

MBA preferred

Jobbeschreibung

LeadsOnline in Plano, TX is seeking a Director of Customer Support to shape our global strategy and elevate customer experience. You will lead a multinational team, partner with Sales, Marketing and Product, and own budget planning and KPI metrics to maximize retention and revenue.

The role demands a track record in SaaS environments, strong change management skills, and a strategic, customer-centric mindset. This is a senior leadership position grounded in our core values and mission.