Global Director, Customer Support Transformation

Evention LLC; Chicago (IL); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Health & dental

Vision plan

401(k) match

Job summary

Evention LLC is seeking a Director, Global Customer Support to lead a 24/7, distributed team across the US, Manila, and Czech Republic. You will own strategy, operations, people, and metrics to scale a world-class support function that protects margins and customer trust.

You will partner with Product, Engineering, and Professional Services, and serve as executive sponsor for escalations. This role reports to the VP of Professional Services and is Chicago-based.

Qualifications

• 10+ years in customer support, service, or operations roles for B2B SaaS and DaaS companies.

Responsibilities

• Lead and transform our global support organization across regions and time zones.

Skills

Customer support leadership

Global leadership

SaaS expertise

Data-driven decisions

Executive communication

Tools

Ticketing systems

Knowledge bases

CRM platforms

Chat/AI tools

Job description

Evention LLC is seeking a Director, Global Customer Support to lead a 24/7, distributed team across the US, Manila, and Czech Republic. You will own strategy, operations, people, and metrics to scale a world-class support function that protects margins and customer trust.

You will partner with Product, Engineering, and Professional Services, and serve as executive sponsor for escalations. This role reports to the VP of Professional Services and is Chicago-based.