Director of Customer Growth & Journeys

Upbound Group Inc.; Plano (TX); Sur place; USD 180 000 - 240 000; Plein temps

Résumé du poste

Upbound Group, Inc. is seeking a Director, Customer Growth to lead the enterprise-wide customer-centric growth strategy across Upbound’s brands.

This On-site role is based in Plano, TX or Draper, UT, reporting to the VP of Customer Experience and Insights. The Director will oversee a team of Customer Experience and Growth Specialists, translating customer insights into multi-year roadmaps, partnering with Product, Design, and Marketing to orchestrate cohesive journeys, and driving data-informed

Qualifications

• 10+ years of experience in customer growth, business strategy, or digital strategy leadership.
• Bachelor’s degree required; MBA or advanced degree preferred.
• Proven success activating large-scale customer-centric initiatives with measurable results.
• Strong understanding of journey orchestration, experimentation, measurement, and ROI modeling.
• Experience leading multi-brand or cross-functional growth and activation initiatives.
• Executive communication and influence skills; ability to align across diverse teams.
• Experience in fintech, retail, or financial services preferred.

Responsabilités

• Lead enterprise-wide customer growth and oversee Growth Specialists.
• Translate customer understanding into a multi-year roadmap to improve ease, engagement, and lifetime value.
• Partner with Product, Design, and Marketing to create cohesive, data-informed journeys and maps.
• Champion a test-and-learn culture with data-driven decision making.
• Own the measurement framework for KPIs and dashboards showing growth impact.
• Represent the business activation view in executive discussions and align with cross-brand teams.

Connaissances

Customer growth leadership

Business strategy

Digital strategy

Journey orchestration

Experimentation

Measurement and ROI

Executive communication

Cross-brand leadership

Formation

Bachelor’s degree

MBA or advanced degree preferred

Description du poste

Upbound Group, Inc. is seeking a Director, Customer Growth to lead the enterprise-wide customer-centric growth strategy across Upbound’s brands.

This On-site role is based in Plano, TX or Draper, UT, reporting to the VP of Customer Experience and Insights. The Director will oversee a team of Customer Experience and Growth Specialists, translating customer insights into multi-year roadmaps, partnering with Product, Design, and Marketing to orchestrate cohesive journeys, and driving data-informed