Global Director, Digital Experience & Marketing Tech

interface; Atlanta (GA); On-site; USD 180,000 - 260,000; Full time

Job summary

Interface, a global flooring and sustainability leader, seeks a Global Director, Digital Experience & Marketing Technology to shape the omnichannel journey. You will lead a global team, partner with brand, creative and digital marketing, and translate business goals into digital experiences using marketing technology.

You will drive AI-enabled personalization, manage technology partner relationships, and ensure platforms such as Salesforce Marketing Cloud and Commerce Cloud integrate into a

Qualifications

• 10+ years in digital marketing, marketing technology or digital customer experience.
• 3–5 years leading and developing teams.
• Hands-on experience owning marketing technology platforms such as Salesforce Marketing Cloud, Salesforce Commerce Cloud, DAM and sales enablement tools.
• Experience designing and optimizing digital customer journeys, marketing automation and website UX/UI (B2B focus).
• Experience partnering with IT, sales and commercial teams to deliver connected experiences.

Responsibilities

• Set and lead the strategy for Interface's digital customer experience across the full journey.
• Define journeys, touchpoints and platform capabilities to bring the experience to life.
• Build and operationalize personalization and segmentation in platforms.
• Identify and lead adoption of AI use cases to improve customer experience and efficiency.
• Own measurement of platforms and experiences, driving data-informed decisions.

Skills

Digital marketing

Marketing technology

Team leadership

Data analytics

AI strategy

Customer journeys

Marketing automation

UX design

B2B experience

Stakeholder management

Education

Bachelor's degree in Marketing or related field

Salesforce Certification

Adobe Certification

Tools

Salesforce Marketing Cloud

Salesforce Commerce Cloud

Digital asset management

Job description

Interface, a global flooring and sustainability leader, seeks a Global Director, Digital Experience & Marketing Technology to shape the omnichannel journey. You will lead a global team, partner with brand, creative and digital marketing, and translate business goals into digital experiences using marketing technology.

You will drive AI-enabled personalization, manage technology partner relationships, and ensure platforms such as Salesforce Marketing Cloud and Commerce Cloud integrate into a