Global Director, Digital Experience & Marketing Technology

interface; Atlanta (GA); On-site; USD 180,000 - 260,000; Full time

Job summary

Interface, a global flooring and sustainability leader, seeks a Global Director, Digital Experience & Marketing Technology to shape the omnichannel journey. You will lead a global team, partner with brand, creative and digital marketing, and translate business goals into digital experiences using marketing technology.

You will drive AI-enabled personalization, manage technology partner relationships, and ensure platforms such as Salesforce Marketing Cloud and Commerce Cloud integrate into a

Qualifications

• 10+ years in digital marketing, marketing technology or digital customer experience.
• 3–5 years leading and developing teams.
• Hands-on experience owning marketing technology platforms such as Salesforce Marketing Cloud, Salesforce Commerce Cloud, DAM and sales enablement tools.
• Experience designing and optimizing digital customer journeys, marketing automation and website UX/UI (B2B focus).
• Experience partnering with IT, sales and commercial teams to deliver connected experiences.

Responsibilities

• Set and lead the strategy for Interface's digital customer experience across the full journey.
• Define journeys, touchpoints and platform capabilities to bring the experience to life.
• Build and operationalize personalization and segmentation in platforms.
• Identify and lead adoption of AI use cases to improve customer experience and efficiency.
• Own measurement of platforms and experiences, driving data-informed decisions.

Skills

Digital marketing

Marketing technology

Team leadership

Data analytics

AI strategy

Customer journeys

Marketing automation

UX design

B2B experience

Stakeholder management

Education

Bachelor's degree in Marketing or related field

Salesforce Certification

Adobe Certification

Tools

Salesforce Marketing Cloud

Salesforce Commerce Cloud

Digital asset management

Job description

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability-without compromise.

Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry‑first innovation, we remain 'all in' on our goal of becoming carbon negative by 2040, without the use of offsets.

The Global Director, Digital Experience & Marketing Technology leads Interface's global digital customer experience, shaping the journeys we design and how customers engage with us across every digital touchpoint. Working in close partnership with brand, creative and digital marketing, the role turns experience goals into reality through the marketing technology that powers them, from our commerce and marketing cloud platforms to digital asset management and beyond.

Digital moves fast, and this role helps us keep pace. It continually evaluates our platforms and capabilities, brings forward new tools as our needs evolve, and leads how we put AI to work to create smarter, faster and more personalized experiences. In close partnership with IT, it helps manage our key technology partner relationships and holds them accountable to our standards, timelines and outcomes.

Reporting to the Global Head of Brand & Digital Experience, the role is a key member of that leadership team and leads a global team. The ideal candidate blends strategic thinking with hands‑on platform knowledge, cares deeply about the customer, is comfortable using data and AI to drive decisions, and can translate business goals into digital experiences that move the needle.

Educational Requirements:

Bachelor's degree in Marketing, Business, Digital, Communications, Information Systems or a related field preferred

Relevant platform certifications (e.g Salesforce, Adobe, etc.) are a plus

Skills and Experience:

• 10 or more years in digital marketing, marketing technology or digital customer experience, with 3 to 5 years leading and developing teams
• Hands‑on experience owning marketing technology platforms such as Salesforce Marketing Cloud, Salesforce Commerce Cloud, digital asset management and sales enablement tools, and understanding how they connect into a cohesive stack
• Experience designing and optimizing digital customer journeys, marketing automation and website UX and UI, including segmentation and personalization. B2B experience required, with B2C experience a strong plus.
• Experience managing external technology partners and system integrators, including implementation and ongoing support, holding them accountable while keeping the relationship healthy
• Experience supporting a global organization and team across multiple regions and time zones, driving consistency while adapting to local market needs
• Experience partnering closely with IT, sales and commercial teams to deliver connected customer experiences
• Strong strategic thinking that connects customer experience and technology decisions to business outcomes
• Strong with data, analytics and AI, turning insight into action to improve performance and efficiency
• Strong leadership and people development skills, with a track record of growing talent
• Excellent written and verbal communication, with the ability to translate technical topics for non-technical audiences
• Strong project management and prioritization across multiple initiatives and stakeholders
• Understanding of global data privacy, consent and compliance, including GDPR in Europe, CCPA in the US and similar regulations in other markets
• Collaborative, proactive and comfortable operating in a fast‑paced, evolving environment

Essential Duties:

Digital Experience Strategy & Innovation

• Set and lead the strategy for Interface's digital customer experience across the full customer journey, in close partnership with brand, creative and digital marketing, from marketing automation journeys and lifecycle communications to website UX and UI, focused on usability, engagement and conversion
• Define what a great digital experience looks like and translate it into the journeys, touchpoints and platform capabilities that bring it to life
• Buildand operationalize personalization and segmentation in platform, including segmentbuild, journeylogic, personalization rules and delivery
• Identifyandlead the adoption of AIuse cases toimprove customer experience, efficiency and speedtomarket
• Ownmeasurement ofhow ourplatforms anddigital experiences areactually used andwhere they add value, running a continuous test, learnandoptimizeloop that setsandadjustsstrategy based on that data rather than assumption
• Leadfuture‑focused innovation, inc