Global CX Director - Connected Hardware & Family Tech

Newfund; Seattle (WA); On-site; USD 160,000 - 180,000; Full time

Job summary

Tin Can in Seattle is seeking a Director of Customer Experience to lead the creation of scalable, global CX systems for a hardware product. You’ll own end-to-end customer experience from fulfillment through activation, troubleshooting and ongoing support, while building a high-performing team and partnerships across functions.

You’ll design cross-country CX strategy, implement a modern tech stack, and define processes that balance efficiency with the care customers expect from Tin Can's brand.

Job description

Tin Can in Seattle is seeking a Director of Customer Experience to lead the creation of scalable, global CX systems for a hardware product. You’ll own end-to-end customer experience from fulfillment through activation, troubleshooting and ongoing support, while building a high-performing team and partnerships across functions.

You’ll design cross-country CX strategy, implement a modern tech stack, and define processes that balance efficiency with the care customers expect from Tin Can's brand.