Global Customer Support Supervisor – Hybrid, Growth & Impact

OpenTable; United States; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid workplace

Up to 20 days remote/flex work

Mental health support (SpringHealth)

Headspace subscription

Parental leave

Generous vacation and birthday off

Volunteer time off

Development dollars

Leadership development

On-demand e-learning

Travel discounts

Employee resource groups

Christmas bonus - 30 days

Private health, dental, life insurance

Job summary

OpenTable, part of Booking Holdings, is seeking a Customer Support Supervisor to lead a global team of Customer Support Representatives across our restaurant and diner network. You will drive operational excellence, coach the team, and champion customer advocacy in a fast-paced environment.

You will partner with cross-functional teams, implement standard support methodologies, and manage schedules to meet evolving business needs while maintaining a collaborative, inclusive culture.

Qualifications

• 2+ years of supervisory experience in a call center or customer support.
• Proven track record of building, leading, and motivating support teams.
• Strong analytical thinking and behavioral problem-solving abilities.
• Foundational knowledge of computer and home networking concepts, including operating systems, web browsers, routers, and modems.
• Demonstrated ability to manage time effectively and handle multiple priorities simultaneously.

Responsibilities

• Build, coach, and develop a high-performing team of Customer Support Representatives to achieve operational and service quality targets.
• Foster a collaborative and inclusive team environment centered on continuous learning, performance development, and accountability.
• Communicate effectively and facilitate engaging presentations to diverse internal and external audiences.
• Partner with cross-functional peers to identify, establish, and implement standard support methodologies and best practices.
• Navigate challenging performance conversations constructively while maintaining a supportive and positive team atmosphere.
• Manage team schedules and resources flexibly to support evolving business and customer needs.

Skills

Supervisory experience

Call center experience

Analytical thinking

Communication skills

Education

Bachelor's degree or equivalent

Tools

Salesforce

Live chat tools

Customer Communities

Job description

OpenTable, part of Booking Holdings, is seeking a Customer Support Supervisor to lead a global team of Customer Support Representatives across our restaurant and diner network. You will drive operational excellence, coach the team, and champion customer advocacy in a fast-paced environment.

You will partner with cross-functional teams, implement standard support methodologies, and manage schedules to meet evolving business needs while maintaining a collaborative, inclusive culture.