Global Customer Success Manager – Onboarding & Growth

Luminance; New York (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Job summary

Luminance in New York is seeking a Customer Success representative to enhance customer experience across its product suite. Responsibilities include developing customer relationships, managing onboarding processes, and facilitating user adoption strategies. Ideal candidates should hold a relevant degree and possess strong communication skills with a passion for customer experience. Join Luminance's dynamic team and contribute to transforming legal practices globally with innovative AI solutions. Benefits include a discretionary bonus per quarter.

Qualifications

• Bachelor's or Master's Degree with 2:1 (UK) or GPA 3.5 (US).
• Excellent verbal and written communication skills.
• Highly organized with ability to multitask.

Responsibilities

• Develop and foster an excellent customer experience.
• Oversee customer engagements post-sale.
• Maximise customer renewals via successful user engagement.

Skills

Customer relationship management

Analytical skills

Communication skills

Problem-solving

Project management

Education

Bachelor’s or Master’s Degree in a scientific or analytical discipline

Job description

Luminance in New York is seeking a Customer Success representative to enhance customer experience across its product suite. Responsibilities include developing customer relationships, managing onboarding processes, and facilitating user adoption strategies. Ideal candidates should hold a relevant degree and possess strong communication skills with a passion for customer experience. Join Luminance's dynamic team and contribute to transforming legal practices globally with innovative AI solutions. Benefits include a discretionary bonus per quarter.