Global Customer Success Manager — Biometric Security Programs

IDEMIA Public Security; Reston (VA); On-site; USD 120,000 - 160,000; Full time

Job summary

IDEMIA Public Security in Reston, VA seeks an experienced Program Manager to lead international client programs in electronics and services, shaping project strategy and execution. You will coordinate cross-functional teams, manage risks and contracts, and drive financial performance while ensuring customer satisfaction.

This role requires 5–10 years of international program management, a master's degree, and the ability to navigate matrix organizations across countries.

Qualifications

• Master's degree from a business school, university, or engineering school specializing in electronics or IT.
• 5–10 years of program management experience with international clients in electronics or services.
• Autonomous, enthusiastic, and proactive.
• Agility and ability to communicate in a matrix/multi-country environment.
• Customer focus and experience in international contract management.

Responsibilities

• Manages the customer relation by being the primary point of contact for the customer
• Seeks proactively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities
• Leads and supports the program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives
• Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers
• Ensures compliance with customer requirements
• Organizes and plans the work according to Program Management System process
• Performs the tollgates reviews
• Monitors the KPIs of the Program
• Takes care of risk management
• Identifes issues or risks in collaboration with the technical project managers
• Makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management
• Manages the Program Profit and Loss, gross margin, revenue and invoicing forecasts
• Manages contracts management
• Reinforce and ensures adherence to contract terms and conditions
• Leads autonomously programs within the assigned perimeter with targets to constantly improve sales and financial performance

Skills

Customer focus

Contract management

International communication

Leadership

Education

Master's degree in business/engineering

Job description

IDEMIA Public Security in Reston, VA seeks an experienced Program Manager to lead international client programs in electronics and services, shaping project strategy and execution. You will coordinate cross-functional teams, manage risks and contracts, and drive financial performance while ensuring customer satisfaction.

This role requires 5–10 years of international program management, a master's degree, and the ability to navigate matrix organizations across countries.