Global Customer Solutions Specialist - Remote Impact

United Airlines; Chicago (IL); Remote; USD 67,000 - 87,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flight privileges

401(k)

Job summary

United Airlines seeks a Specialist in Global Customer Solutions to research and resolve high-profile customer complaints across channels, including flight incidents, DOT cases, and disability-related matters. This remote-capable role supports United and alliance partner products and services with audit-driven processes.

Leverage extensive communication and analytical skills to document cases, perform root cause analysis, and partner with stakeholder departments while maintaining confidentiality

Qualifications

• 1+ years operational / contact center experience.
• Superior written and strong verbal communication.
• Ability to interact with all levels of the organization and external partners.
• Maintain confidentiality.
• Work independently and in a team.
• Problem-solving, initiative and decision-making.
• Ability to translate customer interactions at executive level.
• Fast-paced, deadline-driven environment.
• Analytical skills and attention to detail.
• Prioritize work and manage time.
• Reliable access to Wi-Fi.
• Authorized to work in the United States without sponsorship.
• Interview required.
• Punctual attendance is essential.

Responsibilities

• Researches and partners with stakeholding departments to address high-profile issues.
• Ensures cases are documented and communicated, including DOT follow-up and court appearances.
• Performs root cause analysis and communicates improvements.
• Coordinates with other organizations to establish customer history for escalated incidents.
• Provides leadership updates and executive level communications on incident handling.
• Identifies opportunities to improve customer resolution.
• Provides SME and escalation support to other teams.

Skills

Communication skills

Problem-solving

Operational / contact center

Confidentiality

Independent and collaborative work

Education

BA in English, Journalism or related field

Tools

Outlook

Microsoft Office (Word, Excel, PowerPoint)

Job description

United Airlines seeks a Specialist in Global Customer Solutions to research and resolve high-profile customer complaints across channels, including flight incidents, DOT cases, and disability-related matters. This remote-capable role supports United and alliance partner products and services with audit-driven processes.

Leverage extensive communication and analytical skills to document cases, perform root cause analysis, and partner with stakeholder departments while maintaining confidentiality