Global Customer Service & Sales Specialist

Veterinary Service; Beaver Dam (WI); On-site; USD 30,307 - 34,440; Full time

Job summary

Armor Animal Health is seeking an Inside Sales/Customer Service Associate in Beaver Dam, WI to handle daily client interactions, process orders, and support the sales team across domestic and international markets.

The role requires 2-4 years of customer service or a related 2-year degree in agriculture or animal science. Proficiency in Excel and CRM tools is preferred, with strong communication skills and a customer-focused approach.

Qualifications

• 2-4 years customer service sales experience and/or a 2-year degree in agriculture or animal science.
• Proficiency in Excel and CRM tools is preferred.
• Able to read and write business communications; bilingual ability a plus.

Responsibilities

• Answer inbound calls from dealers, vet clinics, online retailers and distributors.
• Input client transactions: orders, quotes, returns accurately and quickly.
• Verify inbound inventory levels for partners; manage domestic and international orders.
• Enter orders from email or fax for domestic and international markets within set timelines.
• Log invoiced orders and upload tracking information in the portal; handle drop ship and special orders.
• Create new accounts and send welcome packets; mail catalogs and respond to emails.
• Process backorders promptly; proactively contact clients to provide information and solutions to drive sales.
• Identify new clients and grow Armor Animal Health’s customer base nationwide and internationally.
• Collaborate with other departments to develop strategies for market growth; explore product mix opportunities.
• Prepare international documents for exporting; generate customer quotes; log CRM activities.
• Develop a consistent call plan and perform general administrative duties for the sales team.

Skills

Customer service

Sales experience

CRM experience

Excel

Education

2-year degree in agriculture or animal science

Tools

CRM

Excel

Microsoft Office

Job description

Armor Animal Health is seeking an Inside Sales/Customer Service Associate in Beaver Dam, WI to handle daily client interactions, process orders, and support the sales team across domestic and international markets.

The role requires 2-4 years of customer service or a related 2-year degree in agriculture or animal science. Proficiency in Excel and CRM tools is preferred, with strong communication skills and a customer-focused approach.