Global Customer Service & Logistics Specialist

Sensient Technologies Corporation; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Excellent pay and benefits from day 1

Onboarding training

Collaborative team

Job summary

Sensient Technologies Corporation is seeking an International Customer Service Representative to support its Colors Group in St. Louis. You will handle order administration, inquiries, and coordination with internal teams to ensure on-time delivery and accurate order processing.

The role emphasizes communication, detail-orientation, multitasking, and collaboration with logistics, production, and sales to resolve discrepancies and keep customers informed.

Qualifications

• Bachelor's degree preferred; 3+ years in customer service or logistics.
• Strong communication skills,Detail oriented and able to communicate professionally, verbally and in writing.
• Ability to multitask with high attention to detail, accuracy and poise.
• Proficiency in JD Edwards (JDE) and Microsoft Office desired.

Responsibilities

• Handle order administration, processing, follow-up, contract review, problem resolution and customer requests for multiple units and both internal and external customers.
• Process customer transactions (orders, quotes, debits/credits/returns) and coordinate with planners and shipping personnel to ensure on-time deliveries.
• Review production and shipping schedules to assess impact on deliveries and inform customers of delays.
• Collaborate with account managers, product managers, sales admin, shipping, production and lab to resolve discrepancies.
• Work with Global Procurement and suppliers to ensure timely deliveries and address supply chain disruptions.

Skills

Customer service

Logistics

Communication

Multitasking

Education

Bachelor's degree preferred

Tools

JDE (JD Edwards)

MS Office

Job description

Sensient Technologies Corporation is seeking an International Customer Service Representative to support its Colors Group in St. Louis. You will handle order administration, inquiries, and coordination with internal teams to ensure on-time delivery and accurate order processing.

The role emphasizes communication, detail-orientation, multitasking, and collaboration with logistics, production, and sales to resolve discrepancies and keep customers informed.