Global Customer Service Associate: Order & Resolution Expert

Nordson Corporation; Dayton (OH); Hybride; USD 42 000 - 56 000; Plein temps

Résumé du poste

Nordson Measurement & Control, a global leader in measurement and control, seeks a Customer Service Associate to support global customers by managing moderately complex orders, inquiries, and service issues in a manufacturing environment.

You will work with internal teams across regions—manufacturing, supply chain, logistics, quality, and sales—to ensure accurate order fulfillment, timely shipping, and high customer satisfaction while driving issue resolution and process adherence.

Qualifications

• High school diploma or equivalent; associate’s preferred.
• 2–3 years of customer service in manufacturing or global business.
• 2+ years of SAP Order Entry experience preferred.

Responsabilités

• Manage customer accounts and inquiries related to global orders and service issues.
• Oversee full order lifecycle: entry, changes, lead times, status, shipping, and invoicing.
• Coordinate with manufacturing plants, planners, and logistics to resolve issues.
• Handle backorders, partial shipments, delays, and substitutions.
• Support aftermarket: returns, warranty claims, RMAs.
• Document interactions in ERP and CRM systems.

Connaissances

Customer focus

Cross-functional collaboration

Time management

Problem resolution

Cultural awareness

Formation

High school diploma or equivalent

Associate degree preferred

Outils

SAP Order Entry

Description du poste

Nordson Measurement & Control, a global leader in measurement and control, seeks a Customer Service Associate to support global customers by managing moderately complex orders, inquiries, and service issues in a manufacturing environment.

You will work with internal teams across regions—manufacturing, supply chain, logistics, quality, and sales—to ensure accurate order fulfillment, timely shipping, and high customer satisfaction while driving issue resolution and process adherence.