Customer Service Associate

Nordson Corporation; Dayton (OH); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Nordson Measurement & Control, a global leader in measurement and control, seeks a Customer Service Associate to support global customers by managing moderately complex orders, inquiries, and service issues in a manufacturing environment.

You will work with internal teams across regions—manufacturing, supply chain, logistics, quality, and sales—to ensure accurate order fulfillment, timely shipping, and high customer satisfaction while driving issue resolution and process adherence.

Qualifications

• High school diploma or equivalent; associate’s preferred.
• 2–3 years of customer service in manufacturing or global business.
• 2+ years of SAP Order Entry experience preferred.

Responsibilities

• Manage customer accounts and inquiries related to global orders and service issues.
• Oversee full order lifecycle: entry, changes, lead times, status, shipping, and invoicing.
• Coordinate with manufacturing plants, planners, and logistics to resolve issues.
• Handle backorders, partial shipments, delays, and substitutions.
• Support aftermarket: returns, warranty claims, RMAs.
• Document interactions in ERP and CRM systems.

Skills

Customer focus

Cross-functional collaboration

Time management

Problem resolution

Cultural awareness

Education

High school diploma or equivalent

Associate degree preferred

Tools

SAP Order Entry

Job description

Nordson Measurement & Control

Nordson Measurement & Control, a global leader in Measurement & Control, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Job Summary

The Customer Service Associate– Supports global customers by managing moderately complex orders, inquiries, and service issues within a manufacturing environment. This role works closely with internal teams across multiple regions—including manufacturing, supply chain, logistics, quality, and sales—to ensure accurate order fulfillment and high customer satisfaction. The Level2 Associate operates with greater independence than entry-level roles and serves as a reliable resource for problem resolution and process adherence across global operations.

Essential Job Duties and Responsibilities

• Manage customer accounts and inquiries related to global orders, deliveries, pricing, and service issues
• Support the full order lifecycle, including order entry, order changes, lead times, production status, shipping coordination, and invoicing
• Communicate with global manufacturing plants, planners, and logistics teams to resolve order-related issues
• Handle moderately complex issues such as backorders, partial shipments, delivery delays, and product substitutions
• Assist with aftermarket support, including returns, warranty claims, and RMA coordination
• Support international shipments by coordinating required documentation and following established export and trade compliance procedures
• Accurately document customer interactions, transactions, and resolutions in ERP and CRM systems
• Escalate complex, high-risk, or urgent issues to senior team members or leadership as appropriate
• Adhere to global customer service processes, policies, and service-level expectations
• Contribute to continuous improvement efforts by identifying recurring issues and process gaps

Education and Experience Requirements

• High school diploma or equivalent (associate’s preferred)
• 2–3 years of customer service experience in a manufacturing, industrial, or global business environment
• 2+ year of SAP Order Entry experience preferred

Preferred Skills and Abilities

• Customer-focused mindset
• Cross-functional collaboration
• Time management and organization
• Effective issue resolution
• Cultural awareness and professional communication
• Adaptability to changing production and business needs

Working Conditions and Physical Demands

Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required None

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About Nordson Measurement & Control

Nordson Measurement & Control designs, develops and produces a wide range of process measurement and control instrumentation for a broad scope of manufacturing industries. By joining our team today, you will help us bring innovative ideas to life. Nordson Measurement & Control is a global team that works to create intelligent solutions that help our customers improve their manufacturing process, produce better products and become even more competitive. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Measurement & Control. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career. At Nordson, we believe that anything is possible. We empower our global team of employees to engineer, manufacture, and market innovative products and systems that are essential to everyday life. These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical, and electronics. Founded in 1954, we are guided by our values of integrity, respect for people, customer passion, energy, and excellence. We care for our employees and provide them with opportunities to advance their careers and make an impact, inside and outside of work. Nordson is headquartered in Westlake, Ohio, and has direct operations in more than 35 countries to support our products and systems with application expertise and a direct global sales and service organization.