Global Customer Manager - Process & Training Leader

MaziCTools; Los Angeles (CA); Hybrid; USD 48,000 - 63,000; Full time

Benefits offered by this job

401K

Healthcare benefits

Paid vacation

Job summary

DHL is seeking a Global Customer Manager to join our team in the United States. The role requires a Bachelor Degree and full-time employment with 8-hour work days. The position involves managing policies, training, and partner coordination to meet ISO and corporate standards.

Expect hands-on leadership in operations and safety initiatives across partner networks. Responsibilities include developing training, ensuring compliance, coordinating with client liaisons, and driving process

Qualifications

• Four year college education or equivalent work experience, preferred.
• Logistics or manufacturing industry experience, preferred.
• Experience in lead, manager or the executives job, required.

Responsibilities

• Create, manage, and direct preparation and security projects and exercises for partners and guarantee all cycles are reported to meet organization, administrative, ISO and corporate prerequisites.
• Provide technical writing assets to ensure precise Work Instructions are created and maintained for all processes.
• Guarantee partners are trained on individual work tasks and training is documented.
• Ensure all administrative and client safety requirements are integrated into organization policies and partners are appropriately trained.
• Create and lead initial new partner and boost projects to guarantee all organization, client, and administrative needs are met.
• Coordinate and lead work-specific and process training projects to ensure partners are trained on their work capabilities.
• Coordinate and direct writing tasks of Technical Journalists assigned to document processes.
• Foster site-level Coaches and Technical Authors by directing Train-the-Mentor and Train-the-Essayist sessions and providing ongoing coaching.

Education

Bachelor Degree

Job description

DHL is seeking a Global Customer Manager to join our team in the United States. The role requires a Bachelor Degree and full-time employment with 8-hour work days. The position involves managing policies, training, and partner coordination to meet ISO and corporate standards.

Expect hands-on leadership in operations and safety initiatives across partner networks. Responsibilities include developing training, ensuring compliance, coordinating with client liaisons, and driving process