Global Customer Escalation Engineer

Advantest America; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Advantest America is seeking a Customer Engineer Escalation to act as the accountable focal point for PS responsibilities in assigned AAI accounts. The role emphasizes collaboration with Field Service, Sales, Applications, and factory teams to ensure alignment and a strong Customer Team approach.

You will own production service-related escalations, coordinate site activities, and drive overall customer satisfaction through proactive communication and regular reviews with key contacts.

Responsibilities

• Coordinate account support activity for assigned AAI-based accounts.
• Collaborate with sales, AE, and factory to align on a customer-team approach.
• Own and escalate production service-related matters, ensuring timely engagement and clear communication.
• Drive customer satisfaction (CX) through regular reviews and KPI reporting.

Job description

Advantest America is seeking a Customer Engineer Escalation to act as the accountable focal point for PS responsibilities in assigned AAI accounts. The role emphasizes collaboration with Field Service, Sales, Applications, and factory teams to ensure alignment and a strong Customer Team approach.

You will own production service-related escalations, coordinate site activities, and drive overall customer satisfaction through proactive communication and regular reviews with key contacts.