Customer Application Engineer

ABB; Richmond (VA); On-site; USD 69,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid holidays

Vacation policy

Employee discount

Parental leave

Job summary

ABB is seeking an Applications Expert for our Critical Power (ELSP) portfolio in the United States. You will lead as the subject matter authority on customer applications and solution design, developing standards, reference architectures, and best practices to empower the sales team and guide Product Management and R&D.

You will bridge market needs with organizational strategy, coaching teams and translating customer trends into actionable insights for future product development and strategic

Qualifications

• Bachelor's or Master's degree in Electrical Engineering, Power Electronics, Energy Systems, or equivalent.
• 5+ years of experience as a customer application engineer or related experience.
• Proven experience in Critical Power, UPS, Energy Storage, Power Conversion, or related applications.
• Understanding of customer applications, solution architectures, market segments, and channel dynamics.
• Ability to translate customer requirements into differentiated solutions aligned with strategy.

Responsibilities

• Integrates extensive technical expertise with market and business understanding.
• Fosters collaboration and innovation across teams.
• Builds expertise in customer applications, solution architectures, market segments, channels, and value propositions for the ELSP portfolio.
• Develops and maintains standards, tools, and best practices for customer applications.
• Owns application knowledge, use cases, reference architectures, and reusable frameworks.
• Facilitates cross-functional coordination for strategic applications as a SME.
• Promotes collaboration with Sales, Product Management, R&D, and other Agile Units.
• Supports growth by influencing product specifications and customer requirements.

Skills

Customer applications

Solution architectures

Market segments

Channel dynamics

Cross-functional collaboration

Mentoring

Education

Bachelor's degree in Electrical Engineering

Master's degree in Electrical Engineering

Tools

Standards & guidelines development

Reference architectures

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Chapter Leader Product Management

As the Applications Expert for our Critical Power (ELSP) portfolio, you will serve as the subject matter authority on customer applications and solution design. You will develop and share best practices, standards, and guidelines that enable the sales team to position optimized, value-driven solutions while building organizational capabilities through coaching and mentoring. Acting as a critical bridge between market and organization, you will own application knowledge, reference architectures, and key use cases while capturing customer trends and translating them into actionable insights for Product Management and R&D to guide future product development and strategic priorities.

Job Responsibilites:

• Integrates extensive technical expertise with market and business understanding
• Fostering collaboration and innovation across teams
• Build and nurture expertise in customer applications, solution architectures, market segments, channels, and customer value propositions for the Critical Power (ELSP) portfolio
• Develop and maintain standards, methods, tools, and best practices for customer applications
• Own and continuously evolve application knowledge, key use cases, reference architectures, and reusable solution frameworks
• Facilitate cross-functional coordination for strategic applications, act as a subject matter expert
• Promote effective collaboration and knowledge exchange with Sales, Product Management, R&D, and other Agile Units
• Support business growth through driving ABB products being specified and customer requirements influenced and satisfied

Basic Qualifications:

• Bachelor's or Master's degree in Electrical Engineering, Power Electronics, Energy Systems, or equivalent
• 5+ years of experience as a customer application engineer or related experience
• Proven experience in Critical Power, UPS, Energy Storage, Power Conversion, or related applications
• Understanding of customer applications, solution architectures, market segments, and channel dynamics
• Proven ability to translate customer requirements and application challenges into differentiated solutions and compelling customer value propositions and in line with Critical Power business strategy

Preferred Qualifications:

• Good communication, presentation, and influencing skills, with proven ability to engage customers, understand application challenges, and articulate value-driven solutions
• Experience on MV connected critical power systems and associated Grid Codes
• Experience on Semiconductor industry, market requirements and system solutions, including LV and MV solutions
• Demonstrates accountability, collaboration and adaptability on critical tasks and within the work environment
• Experience defining standards, methodologies, tools, and best practices within a technical organization
• Ability to operate and influence across complex stakeholder networks, including EPCs, consultants, end customers, channel partners, Sales, Product Management, and R&D

What's In It For You

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary For Eligible US Employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to myBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&DD (1X base pay)
• Voluntary life and AD&DD – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $68,600 and $109,760 annually.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.