Global Customer Application Engineer

BlackBerry Inc.; MacGregor Park (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

ABB is seeking a Global Application Specialist to develop applications for critical power and building electrification in North America. You will collect end-user demands, develop internal resources, and promote innovative solutions for data centers.

Responsibilities include application development, training, and supporting testing and validation. Role requires a bachelor's in engineering, strong English, and experience with electrical distribution and NEC codes.

Qualifications

• Bachelor’s degree in engineering is required.
• Experience with electrical distribution and critical power systems.
• Ability to read, understand and design electrical diagrams.
• Experience with NEC codes and electrical design standards is a plus.
• Fluent English, strong communication and teamwork skills.

Responsibilities

• Collect the demands of US-based end users for development of new solutions and products.
• Develop resources inside ABB focused on these developments to increase participation in the data center market.
• Develop applications, including training, value proposition, and communication materials.
• Support test and validation of applications.
• Provide feedback to Product management on new development needs.

Skills

Communication skills

Agile mindset

English proficiency

Negotiation skills

Leadership skills

Market knowledge

Social skills

Electrical diagrams reading

Education

Bachelor's degree in engineering

Tools

Etap

SKM

EasyPower

AutoCAD

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Chapter Lead__In Electrification Business – Smart Power Division, we are looking for a Global Application Specialist to develop applications in the area of critical power and building electrification for North American market. In this role you will design, develop, and validate applications and solutions in above areas leveraging on a customer-in approach.Your responsibilitiesSummary of duties: Collect the demands of US based end users for the development of new solutions and products, understanding their most critical demands, develop resources inside ABB focused on these developments to increase ABB's participation in the data center market, promoting innovative and in advance of competitors' developments.Development of applications, included training, value proposition, communication materials (30% of the time)Develop resources in ABB organization to execute the business plan, support customer with dedicated solutions, new product development and commercial execution. (25% of the time)Support test and validation of applications (5% of the time)Help customers by identifying the best solutions for their projects (5% of the time)Ensure adequate customer journey (i.e., application configurator) is in place for the respective application (5% of the time)Customer-In process to capture the customers’ voice (5% of the time)Support digital marketing campaigns related to applications (5% of the time)Define ABB and competitive landscape, monitor market trends in the above applications and recommends adjustments for the long and mid-term strategy (5% of the time)Provide feedbacks to Product management and Digital on new development needs (5% of the time)Participate to national/international standardization committee (5% of the time)Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. (5% of the time)Your backgroundBachelor’s degree in engineeringTechnical understanding and willingness to learn and continuously acquire new competences.Experience in electrical systems, ability to read, understand and design electrical diagramsExperience with electrical distribution, critical power systems, protection and switching devices, metering and monitoring devices and systems,…Agile mindset and preferable experience in an agile working contextExcellent communication skillsProficiency in written and spoken EnglishSecond language is a plusNegotiation skills, market knowledge, leadership skills, social skills complete the profileKnowledge of NEC codes (i.e. NEC700,701,702),Uptime Institute Tier design, ANSI/TIA-942-A ratings, ANSI/BICSI 002 levels, or similar electrical distribution design requirements is considered a plusDesign software skills(i.e. Etap, SKM, EasyPower, AutoCAD or similar is considered a plusBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.