Global Customer Advocate for Strategic Accounts (Hybrid)

Graphic Packaging International Spain SA; Atlanta (GA); On-site; USD 59,000 - 74,000; Full time

Job summary

Graphic Packaging International in Atlanta seeks a Customer Advocate III who will champion service, manage strategic global accounts, and ensure seamless order management across multiple accounts amid complex international trade. The role partners with sales, freight forwarders, and planning teams to support timely delivery and accurate invoicing.

The incumbent will drive continuous improvement, resolve issues, and maintain strong customer relationships while using SAP for order tracking and

Qualifications

• Bachelor’s degree preferred; equivalent business experience considered.
• Experience with international trade, Incoterms, and export documentation is desirable.
• Experience using SAP or similar ERP systems for order management and reporting.

Responsibilities

• Lead the management of strategic global accounts.
• Make informed tactical decisions daily to ensure seamless order management across multiple accounts.
• Investigate and resolve customer issues through root cause analysis and proactive problem solving.
• Facilitate training and knowledge sharing to promote timely delivery and accurate invoicing.
• Utilize SAP systems for order entry, tracking, and resolution.
• Maintain a clean order book through diligent order closure and reporting.
• Collaborate with supply planners to optimize use of non-conforming product and reduce inventory waste.
• Strategically manage order quantities and shipping methods to maximize efficiency and customer satisfaction.
• Serve as a key communicator across departments to foster strong relationships with Sales, Logistics, Planning, and Manufacturing.

Skills

Global Business Acumen

Advanced Communication

Process Improvement Mindset

Resilience & Adaptability

Attention to Detail

Customer Focus

Conflict Management

Priority Setting

Action Oriented

Problem Solving

Education

Bachelor’s degree in Business or related field

Tools

SAP

Job description

Graphic Packaging International in Atlanta seeks a Customer Advocate III who will champion service, manage strategic global accounts, and ensure seamless order management across multiple accounts amid complex international trade. The role partners with sales, freight forwarders, and planning teams to support timely delivery and accurate invoicing.

The incumbent will drive continuous improvement, resolve issues, and maintain strong customer relationships while using SAP for order tracking and