Global CS Leader - Revenue Growth & Retention

RZR Global Inc.; San Francisco (CA); On-site; USD 300,000 - 500,000; Full time

Job summary

RZR Global Inc. in San Francisco, CA, seeks a Senior Director of Global Customer Success to lead worldwide Growth and Account Management and protect the company’s topline revenue.

As the executive guardian of revenue, you will drive expansion across Americas, EMEA, and APAC, implement a global onboarding standard, and partner with Product and Ops to shape the PMF and TAM strategy. You’ll craft rigorous account planning and a 100% coaching cadence to scale our CS organization.

Qualifications

• 8+ years of experience in Customer Success or Account Management within the AdTech/MarTech space, with at least 5 years managing distributed global teams.
• Deep understanding of the mobile programmatic ecosystem, cross-device marketing, and technical requirements of high-performance UA.
• Proven ability to transition a CS team from reactive to proactive revenue engine.
• Experience partnering with RevOps to build forecasting models and account planning frameworks.

Responsibilities

• Lead Growth/Account Management teams across Americas, EMEA and APAC.
• Transform Growth and Account Management into a high-performance, consultant-minded engine.
• Ensure every new client experience starts with a First-Time-Right launch and evolves into a long-term partnership.
• Drive Net Revenue Retention through rigorous account planning, coaching cadences, and scalable revenue workflows.

Skills

Executive CS Leadership

Programmatic & Technical Fluency

Consultant-Minded Strategist

Operations & Systems Thinker

Product Influence

Communication & Presence

Job description

RZR Global Inc. in San Francisco, CA, seeks a Senior Director of Global Customer Success to lead worldwide Growth and Account Management and protect the company’s topline revenue.

As the executive guardian of revenue, you will drive expansion across Americas, EMEA, and APAC, implement a global onboarding standard, and partner with Product and Ops to shape the PMF and TAM strategy. You’ll craft rigorous account planning and a 100% coaching cadence to scale our CS organization.