Global Cross-Border Programs Manager

Walmart; Bellevue (WA); On-site; USD 84,000 - 156,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase

Paid time off

Education benefit

Job summary

Walmart seeks a results-driven Project Manager for Cross-Border Seller Programs to build scalable operating mechanisms enabling Walmart Marketplace’s global growth. This role sits within the Marketplace Global Ops Integration team, guiding support and risk operations across business, product, BPO, and in-market teams to maintain program health and drive alignment.

The team focuses on coordinating readiness for growth initiatives, managing KPIs, and delivering scalable solutions that ensure a

Qualifications

• Bachelor’s degree in Business, Finance, CS, or related field with 2 years PM/ops experience, or 4 years in PM/ops
• 1 year cross-functional teamwork experience
• Experience in cross-border or marketplace operations is a plus

Responsibilities

• Manage cross-border support program health, KPIs, business reviews, issue tracking, and executive reporting.
• Act as liaison across Seller Support, Risk, Product, CRM, BPO, Change Management, Process Improvement, and in-market teams to enable growth programs.
• Represent Global Ops in program planning, ensuring support and risk requirements inform decisions.
• Coordinate operational readiness for Walmart Imports, Walmart Exports, and Remote Fulfillment across marketplaces.
• Identify support and risk impacts from new or changing programs, including case categories, routing, ownership, handoffs, SLA expectations, reporting requirements, and seller experience gaps.
• Develop scalable mechanisms to identify recurring seller friction, coordinate cross-functional solutions, and improve support consistency across markets.

Skills

Stakeholder management

Project planning

Analytical thinking

Cross-functional collaboration

Influence without authority

Ownership & accountability

Communication

Education

Bachelor’s degree in Business/Finance/CS or related field

Job description

Walmart seeks a results-driven Project Manager for Cross-Border Seller Programs to build scalable operating mechanisms enabling Walmart Marketplace’s global growth. This role sits within the Marketplace Global Ops Integration team, guiding support and risk operations across business, product, BPO, and in-market teams to maintain program health and drive alignment.

The team focuses on coordinating readiness for growth initiatives, managing KPIs, and delivering scalable solutions that ensure a