Global CRM & Sales Analytics Platform Lead

Wtw; Pennsylvania; Remote; USD 130,000 - 160,000; Full time

Benefits offered by this job

Health and Welfare Benefits

Paid Time Off

Contributory Pension Plan

Flexible working options

Job summary

WTW seeks a Global Lead for Sales Process & Analytics to define, drive, and govern the global IT strategy for sales platforms, primarily Dynamics 365 CRM and Global Sales Analytics. Lead an internal development/ops team and manage vendor/stakeholder relationships across Sales and Marketing.

You will translate business needs into detailed requirements, oversee backlog grooming, and communicate strategic technical direction to Sales Operations and Marketing teams.

Qualifications

• Strong communication and leadership in global sales workflows.
• Experience leading internal teams with demanding stakeholders.
• Power BI and dashboard design familiarity.
• Dynamics 365 CRM or other CRM experience.

Responsibilities

• Align sales and marketing systems with business strategy.
• Guide long-term strategies for global sales platforms.
• Manage external suppliers and internal teams for platform stability.
• Prioritize backlog and translate needs into requirements.
• Communicate strategic technical direction to stakeholders.
• Collaborate with IT Platform leadership on strategic IT objectives.

Skills

Communication

Sales processes

Leadership

Agile

CRM knowledge

Stakeholder management

Tools

Dynamics 365 CRM

Salesforce

Power BI

Job description

WTW seeks a Global Lead for Sales Process & Analytics to define, drive, and govern the global IT strategy for sales platforms, primarily Dynamics 365 CRM and Global Sales Analytics. Lead an internal development/ops team and manage vendor/stakeholder relationships across Sales and Marketing.

You will translate business needs into detailed requirements, oversee backlog grooming, and communicate strategic technical direction to Sales Operations and Marketing teams.