Global CRM & Sales Analytics Platform Lead

WTW group; Tampa (FL); Remote; USD 130,000 - 160,000; Full time

Benefits offered by this job

Health benefits

Incentive bonus

Flexible work arrangements

401k

Job summary

WTW is seeking a Global Lead for Sales Process & Analytics to define and govern the global strategy for sales technology platforms, including Dynamics 365 CRM and global sales analytics.

You will align sales systems, data, and processes with business strategy across Sales, Marketing, and other stakeholders, while managing vendor and internal teams and delivering strategic IT objectives.

Qualifications

• Strong communication and collaboration with stakeholders.
• Understanding of sales and marketing processes in consulting or insurance broking.
• Experience leading an internal team with demanding stakeholders.
• Knowledge of PowerBI and dashboard design concepts.
• Familiarity with Agile development environments.
• CRM experience; Dynamics 365 preferred; Salesforce/Workday acceptable.

Responsibilities

• Define, drive, and govern global sales IT strategy and platforms.
• Collaborate with Sales, Marketing, and other stakeholders to align systems with business goals.
• Lead external vendors and internal teams to ensure platform stability and performance.
• Prioritize backlog and translate business needs into detailed requirements.
• Communicate strategic technical direction and provide consultations as needed.
• Partner with IT platform leadership to deliver IT objectives.

Skills

Strong communication

Sales/marketing process knowledge

Leadership in IT/analytics

Agile methodologies

Strategic IT direction

Stakeholder management

Education

Experience with CRM platforms

Tools

PowerBI

Dynamics 365 CRM

Salesforce

Workday

Job description

WTW is seeking a Global Lead for Sales Process & Analytics to define and govern the global strategy for sales technology platforms, including Dynamics 365 CRM and global sales analytics.

You will align sales systems, data, and processes with business strategy across Sales, Marketing, and other stakeholders, while managing vendor and internal teams and delivering strategic IT objectives.