Global CRM Administrator

Sun-Chemical; Cincinnati (OH); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Life insurance

Paid time off

Job summary

Sun Chemical is seeking a CRM administrator to maintain and optimize its global Salesforce-based CRM platforms, provide user support, reporting, and data governance.

You will partner with IT, sales, and marketing, deliver training, manage deployments, and help drive adoption across functions while traveling up to 15% annually. Responsibilities include dashboards, object/configuration changes, and data quality control.

Qualifications

• Bachelor's degree in IT, Business, or related field.
• Minimum 3 years of Salesforce.com platform administration experience.
• Minimum 3 years of total SaaS application administration and support experience including Salesforce.com.
• Strong verbal and written communication skills with the ability to clearly and simply articulate concepts, messages and strategies both cross functionally and vertically within the organization.
• Strong Project Management Experience.
• Excellent analytical and creative problem-solving skills.
• Strong attention to detail with proficiency in Microsoft Excel and PowerPoint.
• Thorough understanding of business processes including (but not limited to): case/incident management, change management, account management, opportunity analysis, forecasting, lead management, inside sales and/or campaign management.
• Potential ability to travel 15% annually, both domestic and international.

Responsibilities

• Facilitate the use and enhancement of the Salesforce.com system for Sun Chemical globally.
• Be a key resource for user support including report and dashboard creation, case/incident resolution, system enhancement identification, end user support, technical support, and overall support of the CRM platforms.
• Provide daily administration of the Salesforce.com application including managing user setup, profiles and roles, object customization, fields, record types, page layouts and validations and workflows.
• Evaluate and propose how best to leverage the CRM platforms to meet evolving business requirements and information needs both within and across functions.
• Work closely with stakeholders to identify and prioritize specific requirements and develop project deliverables and documentation.

Skills

Salesforce.com admin

SaaS administration

Communication

Project management

Excel

PowerPoint

Education

Bachelor's degree in IT, Business, or related field

Tools

Salesforce

Pardot

Marketing Cloud

Job description

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries.Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website atwww.sunchemical.com or connect with us onLinkedIn orTwitter

Sun Chemical Corp. is seeking a CRM administrator to act as a central resource providing ongoing support, management, reporting, business analysis and solutions for all aspects of Sun Chemical’s global CRM Platforms, including Salesforce CRM. This includes system administration, application support, application optimization, solution design, report creation, data analysis, data standardization and enforcement, data management, sustaining user adoption, and training development and delivery.

Responsibilities:

• Facilitate the use and enhancement of the Salesforce.com system for Sun Chemical globally
• Be a key resource for user support including, but not limited to report and dashboard creation, case/incident resolution, system enhancement identification, end user support, technical support, and overall support of the CRM platforms
• Provide daily administration of the Salesforce.com application including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations and workflows
• Evaluate and propose how best to leverage the CRM platforms to meet evolving business requirements and information needsboth within and across functions
• Work effectively with key stakeholders to identify and prioritize specific requirements
• Develop and maintain project deliverables and documentation that support the business processes, including functional specifications, solution design documents and hands-on configuration of the system
• Work closely with developers, vendors, and IT team members to analyze, troubleshoot and solve complex issues
• Keep abreast of new features and functionality, providing recommendations for process improvements
• Lead efforts to develop, train and expand use of the CRM platforms to optimize productivity and effectiveness resulting in enhanced user knowledge and competency with Salesforce.com
• Create and maintain documentation on processes, policies, application configuration and help/training related materials for users as database applications are developed
• Play a critical role during upgrades and releases to the system including testing, participate in change management, and execute deployments.

Qualifications

• Bachelor’s degree in IT, Business Management, finance, or related field
• Minimum 3 years of Salesforce.com platform administration experience
• Minimum 3 years of total SaaS application administration and support experience including Salesforce.com
• Strong verbal and written communication skills with the ability to clearly and simply articulate concepts, messages and strategies both cross functionally and vertically within the organization
• Strong Project Management Experience
• Excellent analytical and creative problem-solving skills
• Strong attention to detail with proficiency in Microsoft Excel and PowerPoint
• Thorough understanding of business processes including (but not limited to): case/incident management, change management, account management, opportunity analysis, forecasting, lead management, inside sales and/or campaign management
• Potential ability to travel 15% annually, both domestic and international

Preferred Qualifications:

• Experience working with third-party applications native to Salesforce.com Platform
• Experience working with Pardot, Salesforce.com Marketing Cloud, or other Marketing Automation solutions
• Formal Salesforce.com Administration Essentials training course completion a plus
• Formal Salesforce.com Administration Essentials for Experienced Admins training course a completion a plus
• Experience working with integration solutions with Salesforce
• Minimum 3 years of total SaaS application administration and support experience including Salesforce.com

BENEFITS
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY

It is Sun's policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.

Note: The base pay range listed is a good-faith estimate of what Sun Chemical may offer to new hires for this position. Actual compensation may vary based on a variety of factors, including the candidate's knowledge, skills, and abilities (KSAs), relevant experience, education, certifications, and alignment with the minimum job qualifications. Additional considerations may include prevailing wages in the work location and internal equity within Sun Chemical.