Global Salesforce CRM Administrator

Sun-Chemical; Cincinnati (OH); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Life insurance

Paid time off

Job summary

Sun Chemical is seeking a CRM administrator to maintain and optimize its global Salesforce-based CRM platforms, provide user support, reporting, and data governance.

You will partner with IT, sales, and marketing, deliver training, manage deployments, and help drive adoption across functions while traveling up to 15% annually. Responsibilities include dashboards, object/configuration changes, and data quality control.

Qualifications

• Bachelor's degree in IT, Business, or related field.
• Minimum 3 years of Salesforce.com platform administration experience.
• Minimum 3 years of total SaaS application administration and support experience including Salesforce.com.
• Strong verbal and written communication skills with the ability to clearly and simply articulate concepts, messages and strategies both cross functionally and vertically within the organization.
• Strong Project Management Experience.
• Excellent analytical and creative problem-solving skills.
• Strong attention to detail with proficiency in Microsoft Excel and PowerPoint.
• Thorough understanding of business processes including (but not limited to): case/incident management, change management, account management, opportunity analysis, forecasting, lead management, inside sales and/or campaign management.
• Potential ability to travel 15% annually, both domestic and international.

Responsibilities

• Facilitate the use and enhancement of the Salesforce.com system for Sun Chemical globally.
• Be a key resource for user support including report and dashboard creation, case/incident resolution, system enhancement identification, end user support, technical support, and overall support of the CRM platforms.
• Provide daily administration of the Salesforce.com application including managing user setup, profiles and roles, object customization, fields, record types, page layouts and validations and workflows.
• Evaluate and propose how best to leverage the CRM platforms to meet evolving business requirements and information needs both within and across functions.
• Work closely with stakeholders to identify and prioritize specific requirements and develop project deliverables and documentation.

Skills

Salesforce.com admin

SaaS administration

Communication

Project management

Excel

PowerPoint

Education

Bachelor's degree in IT, Business, or related field

Tools

Salesforce

Pardot

Marketing Cloud

Job description

Sun Chemical is seeking a CRM administrator to maintain and optimize its global Salesforce-based CRM platforms, provide user support, reporting, and data governance.

You will partner with IT, sales, and marketing, deliver training, manage deployments, and help drive adoption across functions while traveling up to 15% annually. Responsibilities include dashboards, object/configuration changes, and data quality control.