Global Salesforce & CRM Admin – Data & Dashboards

Sun Chemical; Cincinnati (OH); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) + match

Short and long term disability

Life insurance

Job summary

Sun Chemical seeks a CRM administrator to act as a central resource for ongoing support, reporting, and optimization of global Salesforce platforms. The role covers system administration, data management, and user adoption across teams.

Ideal candidates bring a bachelor’s degree in IT or related field, 3+ years Salesforce admin experience, strong communication, and project management skills. Travel up to 15% and Salesforce certifications are preferred.

Qualifications

• Bachelor’s degree in IT, Business Management, finance, or related field.
• Minimum 3 years of Salesforce.com platform administration experience.
• Minimum 3 years of total SaaS application administration and support experience including Salesforce.com.
• Strong communication skills, and ability to work cross-functionally.
• Strong Project Management experience and system implementation experience.
• Proficiency in Microsoft Excel and PowerPoint.
• Willingness to travel up to 15% annually (domestic/international).
• Salesforce Certification(s) encouraged.

Responsibilities

• Facilitate the Salesforce.com system use and enhancements globally.
• Provide user support: reports, dashboards, case resolution, training.
• Administer Salesforce: users, profiles, layouts, validations, workflows.
• Evaluate利用 CRM platforms to meet evolving needs and requirements.
• Collaborate with stakeholders to prioritize requirements.
• Develop documentation and functional specifications for configurations.
• Work with developers and IT to troubleshoot complex issues.
• Lead training and expansion of CRM usage to boost productivity.
• Create documentation for processes and policies; assist upgrades and deployments.

Skills

Communication

Project management

Analytical thinking

Salesforce administration

SaaS administration

Data analysis

Excel / PowerPoint

Education

Bachelor’s degree in IT, Business Management, finance, or related field

Tools

Salesforce.com

Pardot

Salesforce Marketing Cloud

Integration solutions with Salesforce

Job description

Sun Chemical seeks a CRM administrator to act as a central resource for ongoing support, reporting, and optimization of global Salesforce platforms. The role covers system administration, data management, and user adoption across teams.

Ideal candidates bring a bachelor’s degree in IT or related field, 3+ years Salesforce admin experience, strong communication, and project management skills. Travel up to 15% and Salesforce certifications are preferred.