Global Salesforce & CRM Administrator

Sun Chemical Corporation; Cincinnati (OH); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid holidays

Paid time off

Disability insurance

Life insurance

Medical, dental, vision coverage

Job summary

Sun Chemical Corporation seeks a CRM administrator to support global CRM platforms, including Salesforce, through system administration, reporting, data management, and user adoption. Responsibilities cover dashboards, user support, and deployment testing across Sun Chemical’s global operations.

The role requires a Bachelor's degree in IT or related field, 3+ years Salesforce admin experience, strong communication, and project management skills. Travel up to 15% may be required.

Qualifications

• Bachelor’s degree in IT, Business Management, finance, or related field.
• Minimum 3 years of Salesforce.com platform administration experience
• Minimum 3 years of total SaaS application administration and support experience including Salesforce.com
• Strong verbal and written communication skills with the ability to clearly articulate concepts cross-functionally
• Strong Project Management Experience
• Excellent analytical and creative problem-solving skills
• Strong attention to detail with proficiency in Microsoft Excel and PowerPoint
• Thorough understanding of business processes including case/incident management, change management, account management, opportunity analysis, forecasting, lead management, inside sales and/or campaign management
• Possible travel of up to 15% annually

Responsibilities

• Facilitate the use and enhancement of the Salesforce.com system globally
• Be a key resource for user support including report and dashboard creation, case/incident resolution, system enhancement identification, end user support, technical support, and overall support of the CRM platforms
• Provide daily administration of the Salesforce.com application including user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations and workflows
• Evaluate and propose how best to leverage the CRM platforms to meet evolving business requirements and information needs
• Work with key stakeholders to identify and prioritize specific requirements
• Develop and maintain project deliverables and documentation including functional specifications and solution design
• Collaborate with developers, vendors, and IT to troubleshoot and solve complex issues
• Keep abreast of new features and functionality and provide process improvement recommendations
• Lead efforts to develop, train and expand use of the CRM platforms to optimize productivity and user competency
• Create and maintain documentation on processes, policies, and training materials
• Play a critical role during upgrades and releases including testing, change management, and deployments

Skills

Salesforce administration

Project management

Communication skills

Excel proficiency

PowerPoint proficiency

Travel 15%

Education

Bachelor’s degree in IT or related field

Job description

Sun Chemical Corporation seeks a CRM administrator to support global CRM platforms, including Salesforce, through system administration, reporting, data management, and user adoption. Responsibilities cover dashboards, user support, and deployment testing across Sun Chemical’s global operations.

The role requires a Bachelor's degree in IT or related field, 3+ years Salesforce admin experience, strong communication, and project management skills. Travel up to 15% may be required.