Global Credit Card Fraud Prevention Program Manager

Socket.dev; Seattle (WA); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon is seeking a Program Manager to lead global fraud prevention and bad debt mitigation initiatives across the WW Credit Card portfolio. You will work at the intersection of fraud prevention, regulatory compliance, and customer experience to minimize payment risk losses in global markets.

You will coordinate with Payment Risk, engineering, and data science teams to deliver surveillance, detection, and mitigation roadmaps while reporting to senior leadership on loss metrics and actions.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Advanced Microsoft Excel (Pivot Tables, VLOOKUP) and SQL experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.

Responsibilities

• Own fraud and bad debt performance within the WW credit card portfolio, monitoring loss rates against VP-level goals and driving corrective action when metrics breach targets.
• Develop and maintain fraud prevention mechanisms across the retail and digital cohorts including chargeback, ATO, and account-level fraud controls.
• Investigate emerging fraud MO, size the loss exposure, and partner with data science and engineering to close detection and prevention gaps.
• Drive weekly, monthly, and quarterly business reviews (WBR/MBR/QBR), surfacing loss drivers and mitigation plans.
• Coordinate cross-functional stakeholders across Payment Risk, engineering, data science, and partner teams to deliver fraud mitigation roadmaps.
• Define and track guardrails for launches and dial-up decisions, balancing fraud exposure against revenue and customer experience.

Skills

Program management

Data-driven decision making

Cross-functional collaboration

Data analysis

Tools

Excel

SQL

Job description

Amazon is seeking a Program Manager to lead global fraud prevention and bad debt mitigation initiatives across the WW Credit Card portfolio. You will work at the intersection of fraud prevention, regulatory compliance, and customer experience to minimize payment risk losses in global markets.

You will coordinate with Payment Risk, engineering, and data science teams to deliver surveillance, detection, and mitigation roadmaps while reporting to senior leadership on loss metrics and actions.