Global Complaint Specialist - Watches & Customer Care

Chrono24; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Chrono24 is seeking a customer care professional to resolve complex complaints and ensure a smooth transaction flow for buyers and sellers. You will analyze cases, collaborate with Legal, Growth, and Product teams, and contribute to process improvements while engaging with an international, time-zone-spanning team.

Ideal candidates have strong communication skills, experience in ecommerce or fintech support, and a keen interest in watches and luxury products.

Qualifications

• Experience in customer service and complaint management, ideally in ecommerce or marketplace environments.
• Fluent English, both written and spoken.
• Ability to assess complex cases and make data-informed decisions.
• Familiarity with CRM or ticketing systems (e.g., Zendesk).

Responsibilities

• Handle and resolve customer complaints via ticketing system and phone with professionalism.
• Ensure smooth and transparent transaction flow for buyers and sellers.
• Analyze cases to find balanced, impartial solutions.
• Collaborate with Customer Care, Legal, and Growth to achieve best outcomes.
• Identify recurring issues and propose process improvements for QA.
• Share user feedback insights with Product Management to optimize platform.
• Participate in the international team culture across time zones.

Skills

Customer service

Complaint management

English fluent

CRM systems

Analytical thinking

Team collaboration

Tools

Zendesk

Job description

Chrono24 is seeking a customer care professional to resolve complex complaints and ensure a smooth transaction flow for buyers and sellers. You will analyze cases, collaborate with Legal, Growth, and Product teams, and contribute to process improvements while engaging with an international, time-zone-spanning team.

Ideal candidates have strong communication skills, experience in ecommerce or fintech support, and a keen interest in watches and luxury products.