Global Complaint & Customer Care Specialist

Chrono24; Florida; On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Open international work culture

Training sessions and product know-how

Growth opportunities

Job summary

Chrono24 is seeking a Customer Care Specialist to navigate complex customer cases, resolve disputes with fairness, and uphold our values across a global community of watch enthusiasts, buyers, and sellers.

You will collaborate with Customer Care, Legal, and Growth to balance user satisfaction and platform integrity, while contributing to QA and sharing insights with Product Management in an international team.

Qualifications

• Experience in customer service and complaint management, ideally in e-commerce, fintech, or marketplace environments.
• Ability to communicate clearly with customers, even in challenging situations, with a service mindset.
• Ability to assess complex cases, analyze information, and make balanced, data-informed decisions.

Responsibilities

• Handle and resolve customer complaints via ticketing system and phone with professionalism.
• Ensure a smooth and transparent transaction flow for buyers and sellers.
• Analyze cases to find impartial, well-reasoned solutions balancing user satisfaction and platform integrity.
• Collaborate with Customer Care, Legal, and Growth to achieve the best outcomes.
• Contribute to quality assurance by identifying recurring issues and refining complaint processes.
• Support Product Management by sharing insights from user feedback.
• Engage in our international team culture across time zones.

Skills

Customer service experience

Complaint management

Strong English communication

Empathy and fairness

Team player

Tools

Zendesk

Job description

Chrono24 is seeking a Customer Care Specialist to navigate complex customer cases, resolve disputes with fairness, and uphold our values across a global community of watch enthusiasts, buyers, and sellers.

You will collaborate with Customer Care, Legal, and Growth to balance user satisfaction and platform integrity, while contributing to QA and sharing insights with Product Management in an international team.