Global Community Strategy Lead, Games & Player Experience

Riot Games; Los Angeles (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

401k with company match

Paid time off

Job summary

Riot Games is seeking a Community Management Lead for Riftbound to set and drive the global community strategy, guiding launches, events, and evergreen engagement while building and leading a team of community professionals. You will work with Brand, Creative, Social, Influencer, PR, Organized Play, Product teams, and regional partners to deliver player-first experiences.

You will report to the Editor-in-Chief, Riftbound Publishing, and will shape programs across digital platforms, live events,

Qualifications

• 7+ years of experience in community management, publishing, communications, social media, or a related field.
• Experience setting and leading community strategy for a game, entertainment product, consumer brand, or hobby ecosystem.
• Experience managing multiple community programs, campaigns, or live-service workstreams.
• Strong understanding of player communities, digital platforms, community communications, and engagement practices.
• Experience representing player needs to product, marketing, and leadership teams.
• Experience managing sensitive community issues and cross-functional escalations.
• Strong written, verbal, and stakeholder-management skills.
• Experience establishing goals, operating processes, and performance measures.
• Ability to operate independently and lead through ambiguity.

Responsibilities

• Set and lead Riftbound’s global community strategy in support of product and publishing goals.
• Develop programs that strengthen player acquisition, onboarding, engagement, advocacy, and long-term community health.
• Ensure community priorities are integrated into product launches, organized play, retail moments, campaigns, and live events.
• Establish clear goals, operating plans, and success measures for Riftbound community initiatives.
• Identify emerging player needs, community risks, opportunities, and guide the team’s response.
• Balance the needs of competitive players, collectors, casual players, hobby communities, and new TCG audiences.
• Serve as the senior community representative for Riftbound in product and publishing planning.
• Ensure player sentiment, feedback, and community insights inform product development and business decisions.
• Oversee player-facing communications across articles, social content, community channels, event messaging, and product updates.
• Establish communication standards that are clear, authentic, culturally aware, and consistent with Riftbound’s voice.
• Lead community response and escalation planning for sensitive or fast-moving issues.
• Partner with Product, PR, Player Support, and regional teams to deliver coordinated communications.
• Oversee community programs across digital platforms, organized play, hobby stores, live events, and creator ecosystems.
• Guide the development of community activations that build meaningful relationships between players and Riot.
• Partner with Organized Play and Commercial teams to connect digital engagement with retail and in-person play.
• Develop scalable programs, toolkits, and guidance that regional teams can adapt for local audiences.
• Evaluate program effectiveness using participation, sentiment, engagement, and community-health indicators.
• Use performance insights and player feedback to improve future programs.

Skills

Community strategy

Team leadership

Player communications

Cross-functional collaboration

Regional leadership

Stakeholder management

Crisis management

Job description

Riot Games is seeking a Community Management Lead for Riftbound to set and drive the global community strategy, guiding launches, events, and evergreen engagement while building and leading a team of community professionals. You will work with Brand, Creative, Social, Influencer, PR, Organized Play, Product teams, and regional partners to deliver player-first experiences.

You will report to the Editor-in-Chief, Riftbound Publishing, and will shape programs across digital platforms, live events,