Senior Community Management Lead (Riftbound)

Riot Games; Los Angeles (CA); Vor Ort; USD 90.000 - 140.000; Vollzeit

Benefits dieser Stelle

Healthcare

Family care

Open PTO

Retirement matches

Play Fund

Donation matching

Zusammenfassung

Riot Games is seeking a Community Management Lead to define Riftbound’s global community strategy and steer its execution across launches, live events, and ongoing engagement. You will lead a team of community professionals and set operating practices that reflect player voices in publishing and product decisions.

You will partner with Brand, Creative, Social, Influencer, PR, Organized Play, and Product teams, while aligning regional teams to local audiences and maintaining global consistency.

Qualifikationen

• 7+ years in community management, publishing, or related field.
• Proven track record building player communities for games or entertainment.
• Strong written, verbal, and stakeholder-management skills.
• Ability to lead through ambiguity and drive cross-team alignment.
• Experience with regional multi-market community programs.

Aufgaben

• Set and lead Riftbound's global community strategy.
• Lead execution across launches, product releases, events, and ongoing engagement.
• Manage and develop a team of community professionals.
• Collaborate with Brand, Creative, Social, Influencer, PR, Organized Play, Product teams.
• Partner with regional teams to align global programs with local audiences.

Kenntnisse

Global strategy

Team leadership

Cross-functional collaboration

Player advocacy

Communications

Live events

Regional programs

Jobbeschreibung

Riot Games is looking for a community management lead to continue building and supporting Riftbound’s global player community

As the community management lead for Riftbound, you will set the product’s community strategy and lead its execution across launches, product releases, organized play, live events, and evergreen engagement. You will manage and develop a team of community professionals, establish clear operating practices, and ensure player perspectives inform publishing and product decisions

You will work closely with Brand, Creative, Social, Influencer, PR, Organized Play, Product teams, and partners to deliver coordinated, player-first experiences. You will also partner with regional teams to support locally relevant community strategies and maintain alignment across global programs

You will report to the Editor-in-Chief, Riftbound Publishing team

Community Strategy

• Set and lead Riftbound’s global community strategy in support of product and publishing goals
• Develop programs that strengthen player acquisition, onboarding, engagement, advocacy, and long-term community health
• Ensure community priorities are integrated into product launches, organized play, retail moments, campaigns, and live events
• Establish clear goals, operating plans, and success measures for Riftbound community initiatives
• Identify emerging player needs, community risks, opportunities, and guide the team’s response
• Balance the needs of competitive players, collectors, casual players, hobby communities, and new TCG audiences

Player Voice and Communications

• Serve as the senior community representative for Riftbound in product and publishing planning
• Ensure player sentiment, feedback, and community insights inform product development and business decisions
• Oversee player-facing communications across articles, social content, community channels, event messaging, and product updates
• Establish communication standards that are clear, authentic, culturally aware, and consistent with Riftbound’s voice
• Lead community response and escalation planning for sensitive or fast-moving issues
• Partner with Product, PR, Player Support, and regional teams to deliver coordinated communications

Community Programs

• Oversee community programs across digital platforms, organized play, hobby stores, live events, and creator ecosystems
• Guide the development of community activations that build meaningful relationships between players and Riot
• Partner with Organized Play and Commercial teams to connect digital engagement with retail and in-person play
• Develop scalable programs, toolkits, and guidance that regional teams can adapt for local audiences
• Evaluate program effectiveness using participation, sentiment, engagement, and community-health indicators
• Use performance insights and player feedback to improve future programs

Cross-Functional and Regional Leadership

• Partner with Brand, Creative, Influencer, Social, PR, Events, Organized Play, Product teams, and Partners
• Align stakeholders around community priorities, player needs, messaging, and execution plans
• Support regional community teams with strategic guidance, program frameworks, and escalation management
• Represent Riftbound within Riot’s broader Player Community leadership group
• Manage relationships with agencies, vendors, moderators, and community partners
• Share learnings and best practices that improve community work across Riot

Benefits

• Healthcare: Medical, dental, and vision plans that cover you as well as your spouse/domestic partner and children.
• Family Care: Life insurance, parental leave, plus short and long-term disability.
• Open Paid Time Off: In addition to holidays, a 2-week end of year break, and a 1-week mid-year break, Rioters are trusted to take the time they need throughout the year.
• Retirement: Riot matches retirement contributions so you can continue to play games long after you retire.
• Play Fund: Riot’s annual play fund allows Rioters to broaden their knowledge of the games that matter to players and the community.
• Donation Matching: Riot matches donations of time and money to nonprofits to double down on support.

• Experience managing sensitive community issues and cross-functional escalations
• Experience establishing goals, operating processes, and performance measures
• Experience representing player needs to product, marketing, and leadership teams
• Experience managing multiple community programs, campaigns, or live-service workstreams
• Strong written, verbal, and stakeholder-management skills
• 7+ years of experience in community management, publishing, communications, social media, or a related field
• Ability to operate independently and lead through ambiguity
• Strong understanding of player communities, digital platforms, community communications, and engagement practices
• Experience setting and leading community strategy for a game, entertainment product, consumer brand, or hobby ecosystem
• Experience with other trading card games, tabletop games, collectibles, organized play, or hobby entertainment
• For this role, you’ll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players’ experiences, this could be your role!
• Familiarity with Riftbound: the League of Legends trading card game
• Knowledge of TCG player communities, retailers, tournament organizers, judges, creators, and collectors
• Experience launching a new game, product, or community ecosystem
• Experience leading community programs across multiple regions
• Experience working with physical products, retail partners, or live events
• Familiarity with social listening, sentiment analysis, community-health measurement, and audience insights
• Personal interest in trading card games and player communities