Global Community Growth Lead for AI-Powered PRP

Air Apps; San Francisco (CA); On-site; USD 65,000 - 110,000; Full time

Benefits offered by this job

Apple hardware ecosystem for work.

Annual Bonus.

Medical Insurance (including vision &d

Disability insurance - short and long‑

401k up to 4% contribution.

Air Conference – an opportunity to-me

Free meals at the hub

Job summary

Air Apps in San Francisco is seeking a Community Manager to build, grow, and engage our user community across forums, social media, and user groups. You will foster a positive environment and create strategies to keep users connected to our brand.

This role requires strong communication skills, creativity, and a passion for community engagement to enhance user experience, increase brand loyalty, and drive events and initiatives while collaborating with marketing, product, and support teams.

Qualifications

• Around 3+ years of experience in community management, social media management, or customer engagement.
• Experience managing online communities, forums, or social media groups (e.g., Discord, Reddit, Facebook Groups, Slack, or custom platforms).
• Strong written and verbal communication skills, with the ability to engage and inspire users.
• Experience with community-building tools and analytics platforms.
• Ability to handle sensitive situations, mediate conflicts, and enforce community guidelines.
• Experience planning and executing community-driven events or initiatives.
• Passion for building meaningful relationships and fostering brand loyalty.
• Ability to analyze engagement data and adjust strategies accordingly.
• Experience in fast-paced digital environments with a user-centric mindset.

Responsibilities

• Develop and execute community engagement strategies to grow and support user communities.
• Manage and moderate forums, social media groups, and user discussion platforms.
• Engage with users by responding to questions, moderating discussions, and fostering positive interactions.
• Organize and promote community events, webinars, and Q&A sessions.
• Collaborate with marketing, product, and support teams to ensure a seamless user experience.
• Monitor and analyze community engagement metrics to optimize strategies.
• Identify and activate brand advocates, ambassadors, and superusers.
• Stay up to date with community management trends, tools, and best practices.
• Develop and maintain community guidelines and policies to ensure a safe and welcoming space.
• Address user concerns and elevate issues to the appropriate teams when necessary.

Skills

Community management

Social media management

Customer engagement

Communication skills

Analytics platforms

Tools

Discord

Reddit

Slack

Facebook Groups

Custom platforms

Job description

Air Apps in San Francisco is seeking a Community Manager to build, grow, and engage our user community across forums, social media, and user groups. You will foster a positive environment and create strategies to keep users connected to our brand.

This role requires strong communication skills, creativity, and a passion for community engagement to enhance user experience, increase brand loyalty, and drive events and initiatives while collaborating with marketing, product, and support teams.