Global Commodity Manager - Electrical Quality Management

Stellantis NV; Auburn (AL); On-site; USD 120,000 - 180,000; Full time

Job summary

Stellantis Mopar Service, Parts & Customer Care Organization seeks a Global Service Commodity Manager focused in Electrical to join the Technical Assistance & Field Support team at Mopar Headquarters, in Auburn Hills, Michigan.

You will lead a technical support team, drive field issue resolution initiatives, coordinate with Product Development, Quality and TSRC, and act as the primary liaison for repair methods and communications while supporting North American aftersales.

Qualifications

• Bachelor’s degree in Engineering, Quality or Automotive Technologies.
• 7+ years leadership experience with internal/external stakeholders.
• 7+ years technical experience related to propulsion systems design, quality or repair.
• Strong supervisory, presentation and writing skills.
• Able to multi-task in a fast-paced environment.

Responsibilities

• Lead a technical support team and deliver field issue resolution initiatives.
• Coordinate with Product Development, Quality and TSRC for field issue resolution.
• Primary escalation point for field actions and repair methods.
• Liaise with Product Development and Quality on repair communication.
• Maintain awareness of field issues across North American aftersales.
• Maintain high level knowledge of current and past NA vehicle brands.
• Project manage initiatives to improve CSI and service-related projects.
• Plan and manage multiple projects in technical and business settings.
• Adapt quickly to changing priorities and business needs.

Skills

Leadership experience

Communication skills

Presentation skills

Team orientation

Multi-tasking

Agile mindset

Propulsion systems knowledge

Problem solving

Cross-functional collaboration

Customer focus

Education

Bachelor’s degree in Engineering/Automotive Tech

Tools

MS Office

Power BI

SharePoint

Job description

StellantisMopar Service, Parts & Customer Care Organizationis currentlyseekinga highly skilled, solutions orientedGlobalServiceCommodity Managerfocused in Electrical to join the Technical Assistance& Field Supportteam at Mopar Headquarters, in Auburn Hills, Michigan.

• TheGlobal Commodity Manager– EE willbe responsible formanagingahighly talentedtechnical supportteam and executing deliverables aligned toStellantisfield issue resolution initiatives.
• The selected candidate willbe responsible forleadingtheresolutionof product relatedfield issues andensuring the success offield actionrepairs.The role will require strongleadership characteristicsand technical proficiency in order to achieve cross functional buy in onrepair directionand ensurerepaireffectiveness.

The selected candidate willbe responsible forthe following:

• Champion for the resolution of escalated product issuesidentifiedthoughfieldreporting, various call center data trends,andStellantisTechnicalAssistanceResource (STAR)Center Reporting.
• Daily interaction with Product Development,Quality, and Technical Safety and Regulatory Compliance (TSRC) at varying levels of management to ensure successful field resolution of product issues.
• Primary internal escalation point relating to field actions, field support, service action time study, emerging and non-serviceable issues.
• Primary liaison to direct and support Product Development andQualityforappropriateand expedient repair methods and communication strategy.
• Maintain awareness of all field issuesimpactingNorth American aftersales.
• Maintain high level technical knowledge in past, present, and future vehicles for allNA sold vehicle brands
• Project manage and lead initiatives to improve Fixed First Visit and Customer Service Index (CSI) and otherservice relatedprojects as delegated.
• Set, plan,prioritizeand manage multiple projects in a technical and business environment.
• Agile mindset, capable of quickly adapting to changing priorities and business needs.

BasicQualifications:

• Bachelor’s degree in Engineering, Quality related discipline, or Automotive Technologies or closely related field
• Minimum 7 years ofleadershipexperience with proven ability to develop effective working relationships with internal and external users/customers and stakeholders
• Minimum 7 years oftechnicalexperiencedirectly relatedtothe design, quality or repair ofFCA vehicle propulsion systems and components
• Strong supervisory, presentation, communication and writing skills
• Self-motivated with a commitment to team orientation
• Ability to interact effectively with various management levels
• Ability to multi-task and prioritize in a challenging and fast-pacedwork environment
• Ability to deal effectively with a wide range of dealership personnel and field operations staff
• Proficient in Microsoft Office – Excel, PowerPoint, Word

Preferred Qualifications:

• Engineering level systemsexpertise
• 5 yearsor moreexperience with Dealership &/or Field systems and processes
• Existing, positive, relationships within engineering and quality organizations
• Microsoft Office - PowerBi and SharePoint
• Vehicle CAN bus Diagnostics experience