Global Electrical Commodity Leader

Stellantis

Auburn Hills (MI)

On-site

USD 130,000 - 180,000

Full time

13 days ago

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Job summary

Stellantis Mopar Service, Parts & Customer Care Organization in Auburn Hills, Michigan, seeks a Global Service Commodity Manager focused in Electrical to join the Technical Assistance & Field Support team at Mopar Headquarters. The role leads a skilled technical support team and drives field issue resolution initiatives.

The selected candidate will liaison with Product Development, Quality, and TSRC to ensure effective repair methods and timely communication.

Qualifications

Bachelor’s degree in Engineering, Quality related discipline, or Automotive Technologies or closely related field.
Minimum 7 years of leadership experience with proven ability to develop effective working relationships with internal and external users/customers and stakeholders.
Minimum 7 years of technical experience directly related to the design, quality or repair of FCA vehicle propulsion systems and components.
Strong supervisory, presentation, communication and writing skills.
Self-motivated with a commitment to team orientation.
Ability to interact effectively with various management levels.
Ability to multi-task and prioritize in a challenging and fast-paced work environment.
Ability to deal effectively with a wide range of dealership personnel and field operations staff.
Proficient in Microsoft Office – Excel, PowerPoint, Word.

Responsibilities

Champion for the resolution of escalated product issues identified through field reporting, call center data trends, and STAR Center Reporting.
Daily interaction with Product Development, Quality, and Technical Safety and Regulatory Compliance (TSRC) at varying levels of management to ensure successful field resolution of product issues.
Primary internal escalation point relating to field actions, field support, service action time study, and emerging and non-serviceable issues.
Primary liaison to direct and support Product Development and Quality for appropriate and expedient repair methods and communication strategy.
Maintain awareness of all field issues impacting North American aftersales.
Maintain high level technical knowledge in past, present, and future vehicles for all NA sold vehicle brands.
Project manage and lead initiatives to improve Fixed First Visit and CSI and other service related projects as delegated.
Set, plan, prioritize and manage multiple projects in a technical and business environment.
Agile mindset, capable of quickly adapting to changing priorities and business needs.