Global Electrical Service Commodity Lead

Stellantis NV; Auburn (AL); On-site; USD 120,000 - 180,000; Full time

Job summary

Stellantis Mopar Service, Parts & Customer Care Organization seeks a Global Service Commodity Manager focused in Electrical to join the Technical Assistance & Field Support team at Mopar Headquarters, in Auburn Hills, Michigan.

You will lead a technical support team, drive field issue resolution initiatives, coordinate with Product Development, Quality and TSRC, and act as the primary liaison for repair methods and communications while supporting North American aftersales.

Qualifications

• Bachelor’s degree in Engineering, Quality or Automotive Technologies.
• 7+ years leadership experience with internal/external stakeholders.
• 7+ years technical experience related to propulsion systems design, quality or repair.
• Strong supervisory, presentation and writing skills.
• Able to multi-task in a fast-paced environment.

Responsibilities

• Lead a technical support team and deliver field issue resolution initiatives.
• Coordinate with Product Development, Quality and TSRC for field issue resolution.
• Primary escalation point for field actions and repair methods.
• Liaise with Product Development and Quality on repair communication.
• Maintain awareness of field issues across North American aftersales.
• Maintain high level knowledge of current and past NA vehicle brands.
• Project manage initiatives to improve CSI and service-related projects.
• Plan and manage multiple projects in technical and business settings.
• Adapt quickly to changing priorities and business needs.

Skills

Leadership experience

Communication skills

Presentation skills

Team orientation

Multi-tasking

Agile mindset

Propulsion systems knowledge

Problem solving

Cross-functional collaboration

Customer focus

Education

Bachelor’s degree in Engineering/Automotive Tech

Tools

MS Office

Power BI

SharePoint

Job description

Stellantis Mopar Service, Parts & Customer Care Organization seeks a Global Service Commodity Manager focused in Electrical to join the Technical Assistance & Field Support team at Mopar Headquarters, in Auburn Hills, Michigan.

You will lead a technical support team, drive field issue resolution initiatives, coordinate with Product Development, Quality and TSRC, and act as the primary liaison for repair methods and communications while supporting North American aftersales.