Global Client Support & Analytics Specialist

ICE Clear Europe Limited; Jacksonville (FL); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Intercontinental Exchange, Inc. in Jacksonville, FL is seeking a detail-oriented analyst to support global clients with market data, pricing, and methodology inquiries. You will collaborate with multiple ICE teams to provide coherent information and proactive service.

The role requires a Bachelor's degree and strong communication, with the ability to learn quickly and work under pressure in a fast-paced environment.

Qualifications

• Bachelor's degree in finance, economics, or related field.
• Strong communication and problem-solving skills.
• Ability to learn quickly and work under pressure.

Responsibilities

• Support international clients including banks, funds, and insurers with inquiries via email and phone.
• Research and respond to client questions across reference data, pricing, and methodology.
• Analyze valuation disputes, troubleshoot technical issues, and use multiple tools to conduct analyses.
• Identify trends and escalate improvements to enhance client experience and workflow.
• Interact daily with data, product support, and account teams to maximize efficiency.

Skills

Analytical thinking

Communication skills

Team player

Problem solving

Attention to detail

Learning ability

Time management

Education

Bachelor's degree

Job description

Intercontinental Exchange, Inc. in Jacksonville, FL is seeking a detail-oriented analyst to support global clients with market data, pricing, and methodology inquiries. You will collaborate with multiple ICE teams to provide coherent information and proactive service.

The role requires a Bachelor's degree and strong communication, with the ability to learn quickly and work under pressure in a fast-paced environment.