Global Client Support & Analytics Specialist

ICE; Jacksonville (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

Intercontinental Exchange, Inc. in Jacksonville, FL, seeks a role focused on analysis, checks, and monitoring for ICE Data Indices and Pricing & Analytics clients globally.

You will handle inquiries about market data, pricing valuation, rebalancing, and methodology, coordinating with Data, Account Managers, and Product teams to deliver timely, accurate information. The ideal candidate has a Bachelor's degree, solid knowledge of financial services, strong communication, and the ability to learn

Qualifications

• Bachelor's degree required.
• Basic knowledge of the Financial Services industry.
• Able to learn quickly.
• Organized and multi-task.
• Problem solving skills.
• Effective listening, verbal and written communication skills.
• Experience in a professional work environment.

Responsibilities

• Assist global clients with market data, pricing, rebalancing, and methodology questions.
• Research and respond to client queries via email and phone in a professional manner.
• Analyze valuation disputes and troubleshoot technical issues.
• Collaborate with multiple data and product teams to improve workflows.
• Identify trends to improve client experience and efficiency.
• Track client questions and maintain clear communication.

Skills

Financial services knowledge

Client communication

Problem solving

Team player

Multitasking

Technical aptitude

Education

Bachelor's degree

Job description

Intercontinental Exchange, Inc. in Jacksonville, FL, seeks a role focused on analysis, checks, and monitoring for ICE Data Indices and Pricing & Analytics clients globally.

You will handle inquiries about market data, pricing valuation, rebalancing, and methodology, coordinating with Data, Account Managers, and Product teams to deliver timely, accurate information. The ideal candidate has a Bachelor's degree, solid knowledge of financial services, strong communication, and the ability to learn