Global Client Support & Analytics Specialist

Intercontinental Exchange Holdings, Inc.; Jacksonville (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Intercontinental Exchange, Inc. operates ICE Data Indices and Pricing & Analytics, supporting global clients from Jacksonville.

The role focuses on handling inquiries about market data, pricing valuation, rebalancing questions, and methodology while coordinating with Data, account managers and product teams to provide coherent analyses and fast responses. The position emphasizes rapid learning, teamwork, and delivering high-quality support to a portfolio of top clients in a dynamic environment

Qualifications

• Bachelor's degree required
• Basic knowledge of the Financial Services industry
• Able to learn quickly
• Organized and multi-task
• Problem solving skills
• Critical thinking
• Team player
• Technical skills
• Ability to work under pressure
• Effective listening, verbal and written communication skills
• Experience in a professional work environment
• Positive attitude and deep customer service orientation
• Must be able to work flexible shifts between 8:00 AM and 8:00 PM to ensure proper coverage

Responsibilities

• Support international Tier 1 banks, mutual and pension funds, hedge funds and insurance companies
• Research and respond to client queries, via email and phone, in a professional manner; while taking great care to keep client informed of action being taken
• Support clients across the different reference data, pricing and index level inquiries, methodology question etc.
• Analyze valuation disputes and discrepancies, and troubleshoot technical issues
• Use multiple types of tools and systems to conduct analysis
• Problem solving and troubleshooting
• Interact daily with multiple data and evaluation teams, product support, operations, IT, account managers & product managers
• Identify trends to address with the client or internally to improve client experience and workflow
• Communicate with colleagues to maximize efficiencies
• Tracking client questions and issues

Skills

Financial services knowledge

Critical thinking

Problem solving

Team player

Communication skills

Time management

Education

Bachelor's degree

Job description

Intercontinental Exchange, Inc. operates ICE Data Indices and Pricing & Analytics, supporting global clients from Jacksonville.

The role focuses on handling inquiries about market data, pricing valuation, rebalancing questions, and methodology while coordinating with Data, account managers and product teams to provide coherent analyses and fast responses. The position emphasizes rapid learning, teamwork, and delivering high-quality support to a portfolio of top clients in a dynamic environment