Global Client Services Director: Growth & Strategy Lead

Quad; Minneapolis (MN); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Savings

Paid Time Off

Job summary

Quad, a global marketing experience company, seeks a Director of Client Services in Minnesota to lead the Client Services teams and ensure project success across key accounts. You will drive growth, profitability and client satisfaction through strategic account planning and tight cross-functional collaboration.

You will oversee staffing, budgeting, and performance, while maintaining strong senior-level client relationships and expanding service offerings to increase EBITDA and client loyalty.

Qualifications

• Education: Bachelor’s degree in advertising, communication, marketing or related field; MBA a plus.
• Experience: Minimum 10 years in account management; at least 8 years of management; at least 6 years of management experience.

Responsibilities

• Lead and direct Client Services teams; ensure work meets client expectations.
• Grow business across platforms within existing key accounts and act as primary client contact for projects.
• Develop cross-channel integrated marketing strategies and ensure consistent messaging across touchpoints.
• Manage staffing, budgets, time reports, and account profitability; maintain client relationships.

Skills

Team leadership

Strategic thinking

Client relationship management

Budgeting

Marketing understanding

Communication

Negotiation

Staff development

MS Word/Excel/PowerPoint

Travel

Education

Bachelor’s degree in advertising, communication, marketing or related field

Job description

Quad, a global marketing experience company, seeks a Director of Client Services in Minnesota to lead the Client Services teams and ensure project success across key accounts. You will drive growth, profitability and client satisfaction through strategic account planning and tight cross-functional collaboration.

You will oversee staffing, budgeting, and performance, while maintaining strong senior-level client relationships and expanding service offerings to increase EBITDA and client loyalty.